Introduction <p style="margin:0px;padding:0px;border:0px;font-size:14px;background:rgb(255,255,255) none repeat scroll 0% 0%;font-weight:400;line-height:1.42857;color:rgba(0,0,0,0.9);font-family:'-apple-system', 'system-ui', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', Ubuntu, Oxygen, 'Oxygen Sans', Cantarell, 'Droid Sans', 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Helvetica, Arial, sans-serif;font-style:normal;text-transform:none;">At <strong style="margin:0px;padding:0px;border:0px;font-size:14px;background:rgba(0,0,0,0) none repeat scroll 0% 0%;font-weight:600;font-family:'-apple-system', 'system-ui', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', Ubuntu, Oxygen, 'Oxygen Sans', Cantarell, 'Droid Sans', 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Helvetica, Arial, sans-serif;">COCUNAT, we’re building our Retention department from scratch.<p style="margin:0px;padding:0px;border:0px;font-size:14px;background:rgb(255,255,255) none repeat scroll 0% 0%;font-weight:400;line-height:1.42857;color:rgba(0,0,0,0.9);font-family:'-apple-system', 'system-ui', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', Ubuntu, Oxygen, 'Oxygen Sans', Cantarell, 'Droid Sans', 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Helvetica, Arial, sans-serif;font-style:normal;text-transform:none;">We’re not looking for someone to manage CRM campaigns. We’re looking for someone to own one of the company’s most important growth levers: <strong style="margin:0px;padding:0px;border:0px;font-size:14px;background:rgba(0,0,0,0) none repeat scroll 0% 0%;font-weight:600;font-family:'-apple-system', 'system-ui', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', Ubuntu, Oxygen, 'Oxygen Sans', Cantarell, 'Droid Sans', 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Helvetica, Arial, sans-serif;">Recurrent Revenue.<p style="margin:0px;padding:0px;border:0px;font-size:14px;background:rgb(255,255,255) none repeat scroll 0% 0%;font-weight:400;line-height:1.42857;color:rgba(0,0,0,0.9);font-family:'-apple-system', 'system-ui', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', Ubuntu, Oxygen, 'Oxygen Sans', Cantarell, 'Droid Sans', 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Helvetica, Arial, sans-serif;font-style:normal;text-transform:none;">Your mission will be to turn customer behaviour into profitable growth through <strong style="margin:0px;padding:0px;border:0px;font-size:14px;background:rgba(0,0,0,0) none repeat scroll 0% 0%;font-weight:600;font-family:'-apple-system', 'system-ui', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', Ubuntu, Oxygen, 'Oxygen Sans', Cantarell, 'Droid Sans', 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Helvetica, Arial, sans-serif;">data, experimentation and automation, while building the team, systems and operating model needed to scale Retention across the business.<p style="margin:0px;padding:0px;border:0px;font-size:14px;background:rgb(255,255,255) none repeat scroll 0% 0%;font-weight:400;line-height:1.42857;color:rgba(0,0,0,0.9);font-family:'-apple-system', 'system-ui', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', Ubuntu, Oxygen, 'Oxygen Sans', Cantarell, 'Droid Sans', 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Helvetica, Arial, sans-serif;font-style:normal;text-transform:none;">This is an opportunity to build the function—not inherit it. You’ll lead a team from day one, shape the Retention strategy and own its impact on customer value and business growth. Your responsibilities <p style="margin:0px;padding:0px;border:0px;font-size:14px;background:rgba(0,0,0,0) none repeat scroll 0% 0%;font-weight:400;line-height:1.42857;color:rgba(0,0,0,0.9);font-family:'-apple-system', 'system-ui', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', Ubuntu, Oxygen, 'Oxygen Sans', Cantarell, 'Droid Sans', 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Helvetica, Arial, sans-serif;"><strong style="margin:0px;padding:0px;border:0px;font-size:14px;background:rgba(0,0,0,0) none repeat scroll 0% 0%;font-weight:600;font-family:'-apple-system', 'system-ui', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', Ubuntu, Oxygen, 'Oxygen Sans', Cantarell, 'Droid Sans', 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Helvetica, Arial, sans-serif;">Business Intelligence & Experimentation<p style="margin:0px;padding:0px;border:0px;font-size:14px;background:rgba(0,0,0,0) none repeat scroll 0% 0%;font-weight:400;line-height:1.42857;color:rgba(0,0,0,0.9);font-family:'-apple-system', 'system-ui', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', Ubuntu, Oxygen, 'Oxygen Sans', Cantarell, 'Droid Sans', 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Helvetica, Arial, sans-serif;">Data will be the starting point for identifying where the next growth opportunity lies.<ul style="margin:0px 0px 0px 16px;padding:0px 0px 0px 18px;border:0px;font-size:14px;background:rgba(0,0,0,0) none repeat scroll 0% 0%;font-family:'-apple-system', 'system-ui', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', Ubuntu, Oxygen, 'Oxygen Sans', Cantarell, 'Droid Sans', 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Helvetica, Arial, sans-serif;line-height:1.42857;font-weight:400;color:rgba(0,0,0,0.9);list-style-type:disc;"><li style="margin:0px 0px 0px 16px;padding:0px;border:0px;font-size:14px;background:rgba(0,0,0,0) none repeat scroll 0% 0%;font-family:Arial, Helvetica, sans-serif;line-height:1.42857;font-weight:400;color:rgba(0,0,0,0.9);">Analyse customer behaviour, cohorts and segmentation to uncover opportunities with measurable business potential.</li><li style="margin:0px 0px 0px 16px;padding:0px;border:0px;font-size:14px;background:rgba(0,0,0,0) none repeat scroll 0% 0%;font-family:Arial, Helvetica, sans-serif;line-height:1.42857;font-weight:400;color:rgba(0,0,0,0.9);">Turn insights into hypotheses, prioritised initiatives and clear actions.</li><li style="margin:0px 0px 0px 16px;padding:0px;border:0px;font-size:14px;background:rgba(0,0,0,0) none repeat scroll 0% 0%;font-family:Arial, Helvetica, sans-serif;line-height:1.42857;font-weight:400;color:rgba(0,0,0,0.9);">Continuously test pricing, bundles, promotions, lifecycle journeys, CRM flows, subscriptions, loyalty, personalisation, cross-sell and upsell strategies.</li><li style="margin:0px 0px 0px 16px;padding:0px;border:0px;font-size:14px;background:rgba(0,0,0,0) none repeat scroll 0% 0%;font-family:Arial, Helvetica, sans-serif;line-height:1.42857;font-weight:400;color:rgba(0,0,0,0.9);">Measure impact and use learnings to define the next growth opportunities.</li></ul><p style="margin:0px;padding:0px;border:0px;font-size:14px;background:rgba(0,0,0,0) none repeat scroll 0% 0%;font-weight:400;line-height:1.42857;color:rgba(0,0,0,0.9);font-family:'-apple-system', 'system-ui', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', Ubuntu, Oxygen, 'Oxygen Sans', Cantarell, 'Droid Sans', 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Helvetica, Arial, sans-serif;"><strong style="margin:0px;padding:0px;border:0px;font-size:14px;background:rgba(0,0,0,0) none repeat scroll 0% 0%;font-weight:600;font-family:'-apple-system', 'system-ui', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', Ubuntu, Oxygen, 'Oxygen Sans', Cantarell, 'Droid Sans', 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Helvetica, Arial, sans-serif;">Data → Behaviour → Insight → Action → Revenue Growth<p style="margin:0px;padding:0px;border:0px;font-size:14px;background:rgba(0,0,0,0) none repeat scroll 0% 0%;font-weight:400;line-height:1.42857;color:rgba(0,0,0,0.9);font-family:'-apple-system', 'system-ui', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', Ubuntu, Oxygen, 'Oxygen Sans', Cantarell, 'Droid Sans', 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Helvetica, Arial, sans-serif;"><strong style="margin:0px;padding:0px;border:0px;font-size:14px;background:rgba(0,0,0,0) none repeat scroll 0% 0%;font-weight:600;font-family:'-apple-system', 'system-ui', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', Ubuntu, Oxygen, 'Oxygen Sans', Cantarell, 'Droid Sans', 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Helvetica, Arial, sans-serif;">Customer Relationship & Experience<p style="margin:0px;padding:0px;border:0px;font-size:14px;background:rgba(0,0,0,0) none repeat scroll 0% 0%;font-weight:400;line-height:1.42857;color:rgba(0,0,0,0.9);font-family:'-apple-system', 'system-ui', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', Ubuntu, Oxygen, 'Oxygen Sans', Cantarell, 'Droid Sans', 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Helvetica, Arial, sans-serif;">Retention goes far beyond CRM. You’ll shape how we build long-term relationships with our customers.<ul style="margin:0px 0px 0px 16px;padding:0px 0px 0px 18px;border:0px;font-size:14px;background:rgba(0,0,0,0) none repeat scroll 0% 0%;font-family:'-apple-system', 'system-ui', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', Ubuntu, Oxygen, 'Oxygen Sans', Cantarell, 'Droid Sans', 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Helvetica, Arial, sans-serif;line-height:1.42857;font-weight:400;color:rgba(0,0,0,0.9);list-style-type:disc;"><li style="margin:0px 0px 0px 16px;padding:0px;border:0px;font-size:14px;background:rgba(0,0,0,0) none repeat scroll 0% 0%;font-family:Arial, Helvetica, sans-serif;line-height:1.42857;font-weight:400;color:rgba(0,0,0,0.9);">Turn customer feedback, NPS, surveys and reviews into actionable business improvements.</li><li style="margin:0px 0px 0px 16px;padding:0px;border:0px;font-size:14px;background:rgba(0,0,0,0) none repeat scroll 0% 0%;font-family:Arial, Helvetica, sans-serif;line-height:1.42857;font-weight:400;color:rgba(0,0,0,0.9);">Improve customer onboarding and education.</li><li style="margin:0px 0px 0px 16px;padding:0px;border:0px;font-size:14px;background:rgba(0,0,0,0) none repeat scroll 0% 0%;font-family:Arial, Helvetica, sans-serif;line-height:1.42857;font-weight:400;color:rgba(0,0,0,0.9);">Develop loyalty and referral initiatives.</li><li style="margin:0px 0px 0px 16px;padding:0px;border:0px;font-size:14px;background:rgba(0,0,0,0) none repeat scroll 0% 0%;font-family:Arial, Helvetica, sans-serif;line-height:1.42857;font-weight:400;color:rgba(0,0,0,0.9);">Identify opportunities across the customer journey to strengthen retention and customer value.</li></ul><p style="margin:0px;padding:0px;border:0px;font-size:14px;background:rgba(0,0,0,0) none repeat scroll 0% 0%;font-weight:400;line-height:1.42857;color:rgba(0,0,0,0.9);font-family:'-apple-system', 'system-ui', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', Ubuntu, Oxygen, 'Oxygen Sans', Cantarell, 'Droid Sans', 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Helvetica, Arial, sans-serif;"><strong style="margin:0px;padding:0px;border:0px;font-size:14px;background:rgba(0,0,0,0) none repeat scroll 0% 0%;font-weight:600;font-family:'-apple-system', 'system-ui', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', Ubuntu, Oxygen, 'Oxygen Sans', Cantarell, 'Droid Sans', 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Helvetica, Arial, sans-serif;">Team & Scalability<p style="margin:0px;padding:0px;border:0px;font-size:14px;background:rgba(0,0,0,0) none repeat scroll 0% 0%;font-weight:400;line-height:1.42857;color:rgba(0,0,0,0.9);font-family:'-apple-system', 'system-ui', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', Ubuntu, Oxygen, 'Oxygen Sans', Cantarell, 'Droid Sans', 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Helvetica, Arial, sans-serif;">You’ll build a Retention function designed to scale.<ul style="margin:0px 0px 0px 16px;padding:0px 0px 0px 18px;border:0px;font-size:14px;background:rgba(0,0,0,0) none repeat scroll 0% 0%;font-family:'-apple-system', 'system-ui', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', Ubuntu, Oxygen, 'Oxygen Sans', Cantarell, 'Droid Sans', 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Helvetica, Arial, sans-serif;line-height:1.42857;font-weight:400;color:rgba(0,0,0,0.9);list-style-type:disc;"><li style="margin:0px 0px 0px 16px;padding:0px;border:0px;font-size:14px;background:rgba(0,0,0,0) none repeat scroll 0% 0%;font-family:Arial, Helvetica, sans-serif;line-height:1.42857;font-weight:400;color:rgba(0,0,0,0.9);">Lead and develop the function across Business Intelligence, Customer Experience and Operations.</li><li style="margin:0px 0px 0px 16px;padding:0px;border:0px;font-size:14px;background:rgba(0,0,0,0) none repeat scroll 0% 0%;font-family:Arial, Helvetica, sans-serif;line-height:1.42857;font-weight:400;color:rgba(0,0,0,0.9);">Integrate Customer Care into the department.</li><li style="margin:0px 0px 0px 16px;padding:0px;border:0px;font-size:14px;background:rgba(0,0,0,0) none repeat scroll 0% 0%;font-family:Arial, Helvetica, sans-serif;line-height:1.42857;font-weight:400;color:rgba(0,0,0,0.9);">Define team growth, hiring priorities and automation opportunities.</li><li style="margin:0px 0px 0px 16px;padding:0px;border:0px;font-size:14px;background:rgba(0,0,0,0) none repeat scroll 0% 0%;font-family:Arial, Helvetica, sans-serif;line-height:1.42857;font-weight:400;color:rgba(0,0,0,0.9);">Manage the department’s budget and technology investments.</li><li style="margin:0px 0px 0px 16px;padding:0px;border:0px;font-size:14px;background:rgba(0,0,0,0) none repeat scroll 0% 0%;font-family:Arial, Helvetica, sans-serif;line-height:1.42857;font-weight:400;color:rgba(0,0,0,0.9);">Drive AI adoption and scalable processes.</li><li style="margin:0px 0px 0px 16px;padding:0px;border:0px;font-size:14px;background:rgba(0,0,0,0) none repeat scroll 0% 0%;font-family:Arial, Helvetica, sans-serif;line-height:1.42857;font-weight:400;color:rgba(0,0,0,0.9);">Work closely with Growth, Product, Data, Technology, Finance, Retail, Brand and Customer Care.</li></ul><p style="margin:0px;padding:0px;border:0px;font-size:14px;background:rgba(0,0,0,0) none repeat scroll 0% 0%;font-weight:400;line-height:1.42857;color:rgba(0,0,0,0.9);font-family:'-apple-system', 'system-ui', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', Ubuntu, Oxygen, 'Oxygen Sans', Cantarell, 'Droid Sans', 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Helvetica, Arial, sans-serif;"><br style="font-family:'-apple-system', 'system-ui', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', Ubuntu, Oxygen, 'Oxygen Sans', Cantarell, 'Droid Sans', 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Helvetica, Arial, sans-serif;color:rgba(0,0,0,0.9);font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);"> Your profile <p style="margin:0px;padding:0px;border:0px;font-size:14px;background:rgb(255,255,255) none repeat scroll 0% 0%;font-weight:400;line-height:1.42857;color:rgba(0,0,0,0.9);font-family:'-apple-system', 'system-ui', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', Ubuntu, Oxygen, 'Oxygen Sans', Cantarell, 'Droid Sans', 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Helvetica, Arial, sans-serif;font-style:normal;text-transform:none;">We’re looking for someone who combines <strong style="margin:0px;padding:0px;border:0px;font-size:14px;background:rgba(0,0,0,0) none repeat scroll 0% 0%;font-weight:600;font-family:'-apple-system', 'system-ui', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', Ubuntu, Oxygen, 'Oxygen Sans', Cantarell, 'Droid Sans', 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Helvetica, Arial, sans-serif;">business thinking, analytical depth and leadership. Someone who understands that Retention is not about sending more campaigns—it’s about identifying which customer behaviours can be changed and turning those opportunities into sustainable growth.<p style="margin:0px;padding:0px;border:0px;font-size:14px;background:rgb(255,255,255) none repeat scroll 0% 0%;font-weight:400;line-height:1.42857;color:rgba(0,0,0,0.9);font-family:'-apple-system', 'system-ui', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', Ubuntu, Oxygen, 'Oxygen Sans', Cantarell, 'Droid Sans', 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Helvetica, Arial, sans-serif;font-style:normal;text-transform:none;">You:<ul style="margin:0px 0px 0px 16px;padding:0px 0px 0px 18px;border:0px;font-size:14px;background:rgb(255,255,255) none repeat scroll 0% 0%;font-family:'-apple-system', 'system-ui', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', Ubuntu, Oxygen, 'Oxygen Sans', Cantarell, 'Droid Sans', 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Helvetica, Arial, sans-serif;line-height:1.42857;font-weight:400;color:rgba(0,0,0,0.9);list-style-type:disc;font-style:normal;text-transform:none;"><li style="margin:0px 0px 0px 16px;padding:0px;border:0px;font-size:14px;background:rgba(0,0,0,0) none repeat scroll 0% 0%;font-family:Arial, Helvetica, sans-serif;line-height:1.42857;font-weight:400;color:rgba(0,0,0,0.9);">Think in systems, not campaigns.</li><li style="margin:0px 0px 0px 16px;padding:0px;border:0px;font-size:14px;background:rgba(0,0,0,0) none repeat scroll 0% 0%;font-family:Arial, Helvetica, sans-serif;line-height:1.42857;font-weight:400;color:rgba(0,0,0,0.9);">Focus on profitable growth rather than vanity metrics.</li><li style="margin:0px 0px 0px 16px;padding:0px;border:0px;font-size:14px;background:rgba(0,0,0,0) none repeat scroll 0% 0%;font-family:Arial, Helvetica, sans-serif;line-height:1.42857;font-weight:400;color:rgba(0,0,0,0.9);">Use experimentation to validate ideas and make decisions.</li><li style="margin:0px 0px 0px 16px;padding:0px;border:0px;font-size:14px;background:rgba(0,0,0,0) none repeat scroll 0% 0%;font-family:Arial, Helvetica, sans-serif;line-height:1.42857;font-weight:400;color:rgba(0,0,0,0.9);">Know how to turn customer data into business opportunities.</li><li style="margin:0px 0px 0px 16px;padding:0px;border:0px;font-size:14px;background:rgba(0,0,0,0) none repeat scroll 0% 0%;font-family:Arial, Helvetica, sans-serif;line-height:1.42857;font-weight:400;color:rgba(0,0,0,0.9);">Enjoy building teams and processes as much as defining strategy.</li><li style="margin:0px 0px 0px 16px;padding:0px;border:0px;font-size:14px;background:rgba(0,0,0,0) none repeat scroll 0% 0%;font-family:Arial, Helvetica, sans-serif;line-height:1.42857;font-weight:400;color:rgba(0,0,0,0.9);">Bring ownership, curiosity and a strong growth mindset.</li></ul><p style="margin:0px;padding:0px;border:0px;font-size:14px;background:rgb(255,255,255) none repeat scroll 0% 0%;font-weight:400;line-height:1.42857;color:rgba(0,0,0,0.9);font-family:'-apple-system', 'system-ui', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', Ubuntu, Oxygen, 'Oxygen Sans', Cantarell, 'Droid Sans', 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Helvetica, Arial, sans-serif;font-style:normal;text-transform:none;"><br style="font-family:'-apple-system', 'system-ui', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', Ubuntu, Oxygen, 'Oxygen Sans', Cantarell, 'Droid Sans', 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Helvetica, Arial, sans-serif;"><p style="margin:0px;padding:0px;border:0px;font-size:14px;background:rgb(255,255,255) none repeat scroll 0% 0%;font-weight:400;line-height:1.42857;color:rgba(0,0,0,0.9);font-family:'-apple-system', 'system-ui', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', Ubuntu, Oxygen, 'Oxygen Sans', Cantarell, 'Droid Sans', 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Helvetica, Arial, sans-serif;font-style:normal;text-transform:none;"><strong style="margin:0px;padding:0px;border:0px;font-size:14px;background:rgba(0,0,0,0) none repeat scroll 0% 0%;font-weight:600;font-family:'-apple-system', 'system-ui', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', Ubuntu, Oxygen, 'Oxygen Sans', Cantarell, 'Droid Sans', 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Helvetica, Arial, sans-serif;">Ideal experience<ul style="margin:0px 0px 0px 16px;padding:0px 0px 0px 18px;border:0px;font-size:14px;background:rgb(255,255,255) none repeat scroll 0% 0%;font-family:'-apple-system', 'system-ui', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', Ubuntu, Oxygen, 'Oxygen Sans', Cantarell, 'Droid Sans', 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Helvetica, Arial, sans-serif;line-height:1.42857;font-weight:400;color:rgba(0,0,0,0.9);list-style-type:disc;font-style:normal;text-transform:none;"><li style="margin:0px 0px 0px 16px;padding:0px;border:0px;font-size:14px;background:rgba(0,0,0,0) none repeat scroll 0% 0%;font-family:Arial, Helvetica, sans-serif;line-height:1.42857;font-weight:400;color:rgba(0,0,0,0.9);">6+ years of experience in Retention, CRM, Lifecycle or Growth within digital businesses.</li><li style="margin:0px 0px 0px 16px;padding:0px;border:0px;font-size:14px;background:rgba(0,0,0,0) none repeat scroll 0% 0%;font-family:Arial, Helvetica, sans-serif;line-height:1.42857;font-weight:400;color:rgba(0,0,0,0.9);">Experience leading teams.</li><li style="margin:0px 0px 0px 16px;padding:0px;border:0px;font-size:14px;background:rgba(0,0,0,0) none repeat scroll 0% 0%;font-family:Arial, Helvetica, sans-serif;line-height:1.42857;font-weight:400;color:rgba(0,0,0,0.9);">Proven success increasing LTV, customer retention and recurring revenue.</li><li style="margin:0px 0px 0px 16px;padding:0px;border:0px;font-size:14px;background:rgba(0,0,0,0) none repeat scroll 0% 0%;font-family:Arial, Helvetica, sans-serif;line-height:1.42857;font-weight:400;color:rgba(0,0,0,0.9);">Strong analytical background in experimentation, cohort analysis and segmentation.</li><li style="margin:0px 0px 0px 16px;padding:0px;border:0px;font-size:14px;background:rgba(0,0,0,0) none repeat scroll 0% 0%;font-family:Arial, Helvetica, sans-serif;line-height:1.42857;font-weight:400;color:rgba(0,0,0,0.9);">Ability to translate business performance into strategic decisions and business plans.</li><li style="margin:0px 0px 0px 16px;padding:0px;border:0px;font-size:14px;background:rgba(0,0,0,0) none repeat scroll 0% 0%;font-family:Arial, Helvetica, sans-serif;line-height:1.42857;font-weight:400;color:rgba(0,0,0,0.9);">Experience with CRM and Marketing Automation platforms such as Klaviyo, Braze, Salesforce Marketing Cloud, Customer.io or similar.</li><li style="margin:0px 0px 0px 16px;padding:0px;border:0px;font-size:14px;background:rgba(0,0,0,0) none repeat scroll 0% 0%;font-family:Arial, Helvetica, sans-serif;line-height:1.42857;font-weight:400;color:rgba(0,0,0,0.9);">Familiarity with AI and data tools.</li><li style="margin:0px 0px 0px 16px;padding:0px;border:0px;font-size:14px;background:rgba(0,0,0,0) none repeat scroll 0% 0%;font-family:Arial, Helvetica, sans-serif;line-height:1.42857;font-weight:400;color:rgba(0,0,0,0.9);">Experience in subscription or recurring revenue businesses is highly valued.</li><li style="margin:0px 0px 0px 16px;padding:0px;border:0px;font-size:14px;background:rgba(0,0,0,0) none repeat scroll 0% 0%;font-family:Arial, Helvetica, sans-serif;line-height:1.42857;font-weight:400;color:rgba(0,0,0,0.9);">International experience is a plus.</li><li style="margin:0px 0px 0px 16px;padding:0px;border:0px;font-size:14px;background:rgba(0,0,0,0) none repeat scroll 0% 0%;font-family:Arial, Helvetica, sans-serif;line-height:1.42857;font-weight:400;color:rgba(0,0,0,0.9);"><strong style="margin:0px;padding:0px;border:0px;font-size:14px;background:rgba(0,0,0,0) none repeat scroll 0% 0%;font-weight:600;font-family:'-apple-system', 'system-ui', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', Ubuntu, Oxygen, 'Oxygen Sans', Cantarell, 'Droid Sans', 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Helvetica, Arial, sans-serif;">Fluent Spanish and a high level of English.</li></ul> Why us? <h2>Benefits ⭐</h2><ul><li style="font-size:14px;font-family:Arial, Helvetica, sans-serif;">Flexibility that makes a difference. At COCUNAT, we believe in flexibility and work-life balance. You’ll have flexible start times and the possibility to work from home one day a week.</li><li style="font-size:14px;font-family:Arial, Helvetica, sans-serif;">Your health matters. Excellent private health insurance.</li><li style="font-size:14px;font-family:Arial, Helvetica, sans-serif;">COCUNAT lover? Enjoy exclusive discounts on COCUNAT products.</li><li style="font-size:14px;font-family:Arial, Helvetica, sans-serif;">It’s the little things. Coffee and chocolate are always available at the office.</li><li style="font-size:14px;font-family:Arial, Helvetica, sans-serif;">Truly Pet-Friendly. A casual, pet-friendly office where you can bring your furry friend every day.</li><li style="font-size:14px;font-family:Arial, Helvetica, sans-serif;">An international team in Barcelona. Work in an international environment from our office in Sant Gervasi, Barcelona.</li></ul><h2>Values ❤️</h2><ul><li style="font-size:14px;font-family:Arial, Helvetica, sans-serif;">People First: We believe that putting people first helps us work better and achieve stronger results.</li><li style="font-size:14px;font-family:Arial, Helvetica, sans-serif;">Diversity: We foster an inclusive culture where everyone feels welcome, valued and free to be themselves.</li><li style="font-size:14px;font-family:Arial, Helvetica, sans-serif;">Dynamism: We’re a startup in constant motion, with a fast-paced and agile environment where there’s always a new challenge ahead.</li><li style="font-size:14px;font-family:Arial, Helvetica, sans-serif;">Continuous Innovation: We love challenging the status quo, testing new ideas and constantly looking for better ways to do things. Curiosity, creativity and the drive to keep evolving are part of our everyday life.</li></ul>

Head of Retention & Customer Value @ Cocunat

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