About this role
We're looking for a Customer Success Representative to join our growing support team either in Jersey or by remote working. The role is focused on supporting Pinpoint's customers - engaging with them, educating them, helping them fix issues or solve problems and doing everything you can to ensure they maximise the value they get from the Pinpoint platform in order to improve the way they hire. Working as the first dedicated support team member for Pinpoint, your responsibilities will be varied. Your main focus will be to respond promptly to support requests, helping customers resolve any issues in a friendly, helpful fashion and educating the customer in order to help them prevent potential future issues. When you're not dealing with support requests, you'll proactively reach out to Pinpoint customers through various tools we have in place to drive increased engagement and offer insights and guidance where appropriate. You'll also work on our Help Resources, writing guides, producing documentation and walkthrough videos to help our customers help themselves. On top of this, you'll work closely with the product team, taking feedback from support queries and conversations with customers to help shape the product roadmap.!!!