About this role
ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Healthcare Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Account specific roles and responsibilities
Review and process authorization requests from insurance companies. Handle inbound and outbound calls professionally and efficiently. Ensure that all assigned tasks are completed by the end of the day, with no pending items. Track and monitor task completion and provide timely updates to the direct team lead. Requirements
At least 6 months BPO experience in a healthcare account Knowledgeable with US healthcare insurance Good working knowledge in checking and processing Authorization Good verbal and written English skills Must be willing to work on-site in Mandaluyong Amenable working night shifts Benefits
What can we offer you?
Competitive salary and benefits Health Insurance with free dependents* 10%-night differential Attendance Bonus Paid time off Convertible to cash leave credits Performance Appraisal Work-life balance A focus on growing your career path with us We encourage you to follow your passions and learn new skills Our commitment to you
Strong culture and values-driven leadership We create opportunities for you to learn and grow at any stage of your career Continuous learning and innovation We foster an all inclusive environment where everyone thrives