About this role
ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Represetiative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Roles and responsibilities:
Assist customers with flight bookings, reservations, and schedule inquiries.Handle customer requests regarding flight cancellations and changes.Address and resolve customer concerns in a professional and timely manner.Provide accurate information regarding flight schedules, booking policies, and travel-related services.Assist customers in finding appropriate solutions based on airline policies and procedures.Maintain accurate customer and transaction records.Escalate complex concerns to the appropriate team when necessary.Deliver a positive customer experience through clear, courteous, and effective communication.
Requirements
No BPO experience and fresh grads can apply!At least 6 months BPO experience Familiarity with Amadeus GDS is a PLUSExcellent verbal and written English communication skillsWilling to work onsite in Shaw Blvd, MandaluyongAmenable working in shifting schedulesBenefits
What can we offer you?
Competitive salary and benefits Health Insurance with free dependents* 10%-night differential Attendance Bonus Paid time off Convertible to cash leave credits Performance Appraisal Work-life balance A focus on growing your career path with us We encourage you to follow your passions and learn new skills Our commitment to you
Strong culture and values-driven leadership We create opportunities for you to learn and grow at any stage of your career Continuous learning and innovation We foster an all inclusive environment where everyone thrives