About this role
Job summary Working with a dedicated multidisciplinary team, you'll help deliver urgent care services so that patients receive timely, safe and compassionate support when they need it most. This role is ideal for someone who enjoys variety and takes pride in helping services run smoothly. You will support clinicians, patients and colleagues across Urgent Treatment Centre's, providing both administrative and operational support. Your contribution will help create a positive patient experience and ensure the service operates effectively 24 hours a day, 7 days a week. There are multiple vacancies available within the following locations Bransholme Urgent Treatment Centre (1 x 18.75hours & 1 x 16 hours) Beverley Urgent Treatment Centre (1 x 21 hours) Hull Royal Urgent Treatment Centre (1 x 22.5 hours, 1 x 24.63 hours & 1 x 12.5 hours) Bridlington Urgent Treatment Centre (1 x 22.75 hours) These roles will be working a 4-week rolling rota. Please contact Michelle Durham via [email protected] for more details Please note that this advertised vacancy does not meet the UKVI eligibility requirements for a Skilled Worker Visa and therefore City Health Care Partnership would not be able to issue a Certificate of Sponsorship for this role
Main duties of the job What you'll do:
Book patients onto SystmOne and maintain accurate records Answer telephone calls and direct enquiries appropriately Support clinicians with home visits and help ensure visits are completed in line with clinical priority Undertake equipment, vehicle and medication checks Monitor waiting areas, complete patient comfort calls and support patient wellbeing Provide professional administrative support to help the Urgent Treatment Centres run efficiently What we're looking for: Strong communication and customer service skills Good organisational skills and the ability to manage a range of tasks Confidence working as part of a multidisciplinary team A flexible and reliable approach in a busy healthcare setting You might have experience in administration, healthcare support or customer-facing roles, and we welcome transferable skills from a variety of backgrounds We value fairness, respect and inclusion, and welcome applications from people of all backgrounds, experiences and communities who share our commitment to excellent patient care.
About us
At CHCP, we're passionate about peopleand we know that you are too, that's why we're here isn't it? We recognise that high quality care is delivered by high quality professionals who are appreciated, respected and supported, which is why we want to give all our colleagues the chance to shine.
Work with us and you'll be more than just a number. Our people are our shareholders and their thoughts and opinions are always heard; at CHCP you have a real voice.
Compassion is at the heart of our business; we're a team of nearly 2,500 colleagues who work together to deliver first-class healthcareto thousands of people living in Hull, the East Riding, Knowsley and St Helens. Local diversity demands diverse roles, that's why we have vacancies to suit everybody. No matter your role at CHCP, we'll support you to thrive.
As the 13thlargest social enterprise in the UK, we're pioneering the move towards independent service delivery. Join us on our journey and help us make history.
Job description Job responsibilities
Please see the job description and person specification attached to this job advert for full details on the role.
Person Specification
Qualifications Essential
Level 2 in Business Administration or Customer Service or equivalent knowledge and experience Word processing to OCR level 2 standard International Computer Driving License (ICDL) or able to demonstrate high level of keyboard skills and knowledge Current Full Driving Licence Basic Life Support training or willingness to undertake
Knowledge Essential
Knowledge of a range of reception and administration procedures. Standard IT skills including basic knowledge of Microsoft programmes.
Desirable
Knowledge of stock rotation and control procedures
Experience Essential
Previous experience working with the general public
Desirable
Previous driving experience
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name City Health Care Partnership CIC
Address Various Urgent Treatment Centres
Hull / East Riding
HU3 4AE
United Kingdom
Employer's website https://www.chcpcic.org.uk/ (Opens in a new tab)