About this role
Job summary
A permanent 37.5 hour full-time opportunity for a Screening Officer has become available within the Adult Social Care Contact Team, supporting the various integrated social care teams across the City.
The Adult Social Care Contact Team is the first point of contact for people who live in Salford who may need to access social care services. Within this role, you will be required to work closely with colleagues to provide information, advice and support to adults and their carers who may be eligible for assessment and care services under the Care Act 2014.
We strive to support people to live well and to be safe at home. We do this by having strength-based conversations to support people to promote their wellbeing. We work closely with other organisations to ensure that people are well connected with their local communities and can work towards people achieving their personal outcomes.
This opportunity has arisen at an exciting time of transformation for the team and offers an ideal opportunity to contribute towards and be a part of its evolution.
Main duties of the job
You will be the firstpoint of contact for the person requesting support.
You will undertake strength-based conversations with people , supporting them to maximise their wellbeing.
You will offera person centered approach ensuring a compassionate and personalised approach
You will screen and process referrals received via e-mail, electronic portal or telephone
Providing ad hoc administrative support as required
The successful applicant will have excellent customer care and communication skills with a clear understanding of customers and their needs.
You will have a keen eye for attention to detail and the experience and ability to use various computerised packages including Microsoft Office applications.
You will need to input accurately and efficiently into various database systems and be able to demonstrate attention to detail when handling sensitive personal data.
You will be required to be an effective team player and be able to work on your own initiative, with excellent organisational skills, prioritising your own workload when necessary.
You must have a flexible approach to work and positively embrace change.
About us
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham, and Salford, to save and improve lives.
As a large NHS Trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and collaborating closely with local authorities and key partners. We believe in our power and potential to make a difference and we are always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.
In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.
Learn more about us in our Candidate Information Pack
Job description Job responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk
Potential TUPE Transfer
Adult Social Care services in Salford are currently delivered by Northern Care Alliance NHS Foundation Trust and are expected to transfer to Salford City Council during 2026.
As this role forms part of those services, the successful candidate is likely to transfer to Salford City Council under the Transfer of Undertakings (Protection of Employment) Regulations 2006 (TUPE), subject to the transfer proceeding as planned. Any transfer would be managed through the appropriate formal process, including consultation and support for affected employees.
Person Specification
Qualification Essential
5 x GCSE's (to include English and Maths) or equivalent qualifications
Desirable
NVQ 2/3 in Customer Care or equivalent experience
Skills and knowledge Essential
Knowledge of a range of computer software systems, including microsft office applications A good understanding of Data Protection and the importance of confidentiality Abilty to accurately update systems and input data Ability to work under pressure and to deadlines, prioritising workload where appropriate To have a positive attitude to change and to contribute to on-going improvement by responding pro-actively To work closely and flexibly with colleagues, including third party and partner organisations, supporting each other, and integrated working Excellent communication skills
Desirable
A awareness of health and social care issues
Experience Essential
Experience of a range of computer sotware systems incluing microsoft office applications Experience of working in a busy high pressured office environment
Desirable
Experience of customer service over the telephone
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Northern Care Alliance NHS Foundation Trust
Address Swinton Civic Centre
Chorley Road
Salford
M27 5DA
United Kingdom
Employer's website https://www.northerncarealliance.nhs.uk/ (Opens in a new tab)