About this role
Job summary
This is an exciting opportunity to work as part of the Urgent and emergency care operational management teams
You will provide day-to-day management and operational support to the UEC and administrative team, ensuring efficient delivery of high-quality patient correspondence and service coordination. You will oversee management of staff, manage leave and sickness cover and monitor key service deliverables across our sites which are in Salford, Bury, Rochdale and Oldham. Working closely with clinical teams and operational team. Will ensure smooth administrative processes, support patient flow, attendance to bed meetings and maintain high standards of accuracy, timeliness, and patient-focused service delivery.
Main duties of the job
Line manage and support a team of secretaries, typists, and administrative staff within the UEC admin teams. Oversee staff rotas, including management of annual leave, sickness absence, and cover arrangements to maintain service continuity. Conduct appraisals and performance reviews, supporting staff development and wellbeing. Ensure clear communication, role clarity, and adherence to Trust policies and procedures. Maintain oversight of key deliverables such as typing turnaround times, letter sign off and investigation log management. Support with tracking and monitoring KPI's Identify risks or delays in administrative processes. Participate in service planning and development of administrative systems supporting patient care. Assist in the investigation of complaints/PALS.
About us
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.
As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.
In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.
Job description Job responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading.
You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk
Person Specification
Skills Essential
Ability to lead and work as a team member with professional and managerial colleagues Evidence of good influencing and negotiating skills. IT skills - use desktop computer and confident with excel
Desirable
Understanding of the NHS, its infrastructure and partner healthcare organisations.
Qualifications Essential
Degree level or equivalent experience
Desirable
Business administration qualification, eg, NVQ 3, or equivalent experience
Knowledge & Experience Essential
Substantial experience of working within an acute trust provider Detailed knowledge and experience of national KPIs around UEC
Desirable
Experience of working in operational management in the public sector Knowledge of PRINCE principles
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Northern Care Alliance NHS Foundation Trust
Address Salford Royal/Fairfield/Rochdale/Oldham Hospitals
Stott Lane
Salford
M6 8HD
United Kingdom
Employer's website https://www.northerncarealliance.nhs.uk/ (Opens in a new tab)