About this role
Job summary
ARE YOU A MOTIVATED INDIVIDUAL WHO WANTS TO PARTICIPATE AND CONTRIBUTE TO ACHIEVING EXCELLENT STANDARDS OF CARE?
IF SO THE NEW ELECTIVE ORTHOPAEDIC HUB IS FOR YOU.
This is an exciting time to join our Orthopaedic team as a ward clerk, as we relocate to the new purpose built elective Hub. This consists of 2 theatres, and a 28 bedded in patient ward.
The in-patient ward was developed by teams including clinicians and involved patients groups, staff members and infection and prevention control. National and international research and best practice were also considered in its design. This has led to the development of an innovative environment using technology, with increased privacy and dignity for our patients due to the high number of side rooms.
Within the elective Hub we will be caring for a variety of elective joint procedures, including total hip and knee replacements as well as orthopaedic day case procedures.
The elective orthopaedic department has a reputation as a high performing ward, having received " Outstanding" ward accreditation, and a previous Paget ward of the year, where patients are first and foremost at the centre of all our care delivery.
Successful applicants will ideally have previous IT and administration experience.
Main duties of the job
As a ward clerk you will provide the first point of contact for the ward for all enquires received from patients, relatives, Trust members and external agencies. To ensure the correct management of each enquiry.
You will support the clinical area by providing an administrative service ensuring all patient information regarding admissions and discharges from elective pathways are appropriately processed within Trust guidelines.
About us
We want to attract the best and brightest people to work with us and that means we will look after you from the moment you apply for a role at the Trust and throughout your career with us. Our staff are central to everything we do, and we believe that investing in you is crucial if we want to enable you to reach your full potential.
Job description Job responsibilities
To provide an administration service to the inpatient area including:
maintaining accurate information and patient demographics within Trust PAS system referencing the Patient Reception Policy
Ensuring patients admissions and discharge times are electronically captured
To ensure all relevant documents are correctly inserted in patient notes and are updated before departure
To record on a real time basis, admissions, discharges, transfers and details on the Trust computer system, eg, IPM, VTE
To receive patient records on the IPM system and track any movement
To arrange for transport, in relation to the admission and discharge of patients, in accordance with established procedures as required.
Person Specification
Education and Qualifications Essential
4 GCSEs grade D or above including Maths and English (eg level 2 literacy and numeracy qualifications
Desirable
NVQ Customer Service qualification or similar
Knowledge and experience Essential
Experience of working with the general public in an admin/ reception/ retail/ hospitality role Basic knowledge of Ward Clerk role Knowledge of the importance of confidentiality Experience working with IT systems
Desirable
Experience working with NHS IT systems Experience working with clinical teams
Skills and Knowledge Essential
Good keyboard/ IT skills with the ability to accurately input data Good literacy and numeracy skills Good Organisational/ time management skills Ability to work in a pressurised working environment Ability to deal appropriately with frequent interruptions Good communication skills and the ability to interact professionally Ability to work on own initiative and as part of a multi-disciplinary team
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name James Paget University Hospitals NHS Foundation Trust
Address James Paget University hospital
Lowestoft Road
Gorleston
NR31 6LA
United Kingdom
Employer's website https://www.jpaget.nhs.uk/work-for-us/ (Opens in a new tab)