About this role
Job summary This role helps patients and visitors get the right support when they arrive, making a real difference to their experience of care. You'll be part of the Care Coordination Customer Service team, working closely with colleagues to keep reception services running smoothly. Your work will help people feel welcomed, informed and supported from the moment they make contact. You'll also support clinical teams by ensuring appointments and enquiries are managed clearly and efficiently.
Main duties of the job What you'll do:
Welcome patients and visitors, providing a friendly and helpful first point of contact Manage a busy reception, including answering calls and handling enquiries Direct patients to appointments and services in a timely, clear way Support clinical teams with administrative tasks and coordination Work across sites to meet service needs, including covering leave and training What we're looking for: A Level 3 qualification in Business Administration or Customer Service, or equivalent experience Strong organisation skills and attention to detail in a busy setting Confident communication skills with a warm, approachable manner Good IT skills, including word processing to OCR Level 2 or ICDL standard Experience in an NHS setting is helpful, but not essential We welcome applications from people of all backgrounds and value the different skills and perspectives you bring to our team.
About us
At CHCP, we're passionate about people and we know that you are too, that's why we're here isn't it? We recognise that high quality care is delivered by high quality professionals who are appreciated, respected and supported, which is why we want to give all our colleagues the chance to shine.
Work with us and you'll be more than just a number. Our people are our shareholders and their thoughts and opinions are always heard at CHCP you have a real voice.
Compassion is at the heart of our business; we're a team of nearly 2,500 colleagues who work together to deliver first class healthcare to thousands of people living in Hull, the East Riding, Knowsley and St Helens. Local diversity demands diverse roles, that's why we have vacancies to suit everybody. No matter your role at CHCP, we'll support you to thrive.
As the 13th largest social enterprise in the UK, we're pioneering the move towards independent service delivery. Join us on our journey and help us make history.
Job description Job responsibilities
Please see the job description and person specification attached to this job advert for full details on the role.
Person Specification
Qualifications Essential
Level 3 in Business Administration/Customer Service or equivalent level of knowledge and experience
Desirable
Word processing to OCR level 2 standard or ICDL
Knowledge Essential
Comprehensive knowledge of a range of administration procedures and practices. Knowledge of a range of software programmes including Microsoft Word, Excel, Outlook.
Desirable
Knowledge of SystmOne functions and other clinical reporting systems Knowledge of clinic/appointment programmes Knowledge of making every contact count (MECC)
Experience Essential
Previous experience of working in an office environment and carrying out general office/administration procedures
Desirable
Previous experience of patient appointment booking systems e.g sytstmOne Previous NHS experience or working with the public
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name City Health Care Partnership CIC
Address Wilberforce Health Centre
6-10 Story Street
Hull
HU1 3SA
United Kingdom
Employer's website https://www.chcpcic.org.uk/ (Opens in a new tab)