About this role
Job summary You'll support patients and visitors through front of house reception services, helping them access care smoothly and feel welcomed. You'll be part of the Care Coordination Customer Service Team, working across multiple health centre receptions. Your role is key to creating a positive first impression and keeping services running safely and efficiently. You'll work closely with clinical and admin teams to ensure patients are directed and supported with care. For informal enquiries please contact Janet McIntyre on telephone number 07526167576 If you require an alternative method of communication, please e-mail [email protected] for further information on this post.Previous applicants need not apply
Main duties of the job What you'll do:
Welcome patients and visitors in a friendly, professional way Manage a busy reception, including answering calls and booking enquiries Direct patients to appointments and support clinical teams Keep records accurate and up to date using digital systems Provide flexible cover across reception sites when needed What we're looking for: Strong organisation skills with good attention to detail Clear communication and a calm, approachable manner Flexibility to work across different sites and shift needs Level 3 qualification in Business Administration or Customer Service, or equivalent experience Word processing skills to OCR Level 2 or ICDL standard Experience in an NHS setting is helpful but not essential We welcome applicants from all backgrounds and value different experiences to help us deliver kind, inclusive care for everyone. The post is a mobile role covering the 17 health centres in Hull and East riding
About us
At CHCP, we're passionate about people and we know that you are too, that's why we're here isn't it? We recognise that high quality care is delivered by high quality professionals who are appreciated, respected and supported, which is why we want to give all our colleagues the chance to shine.
Work with us and you'll be more than just a number. Our people are our shareholders and their thoughts and opinions are always heard at CHCP you have a real voice.
Compassion is at the heart of our business; we're a team of nearly 2,500 colleagues who work together to deliver first class healthcare to thousands of people living in Hull, the East Riding, Knowsley and St Helens. Local diversity demands diverse roles, that's why we have vacancies to suit everybody. No matter your role at CHCP, we'll support you to thrive.
As the 13th largest social enterprise in the UK, we're pioneering the move towards independent service delivery. Join us on our journey and help us make history.
Job description Job responsibilities
Please see the job description and person specification attached to this job advert for full details on the role.
Person Specification
Qualifications Essential
Level 3 in Business Administration/Customer Service or equivalent level of knowledge and experience
Desirable
Word processing to OCR level 2 standard or ICDL
Knowledge Essential
Comprehensive knowledge of a range of administration procedures and practices. Knowledge of a range of software programmes including Microsoft Word, Excel, Outlook.
Desirable
Knowledge of SystmOne functions and other clinical reporting systems Knowledge of clinic/appointment programmes Knowledge of making every contact count (MECC)
Experience Essential
Previous experience of working in an office environment and carrying out general office/administration procedures
Desirable
Previous experience of patient appointment booking systems e.g sytstmOne Previous NHS experience or working with the public
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name City Health Care Partnership CIC
Address Bransholme Health Centre
49 Goodhart Rd
Hull
HU7 4DW
United Kingdom
Employer's website https://www.chcpcic.org.uk/ (Opens in a new tab)