About this role
Supplier Leader Soft services – Building Experience & Excellence (BEE) Permanent contract, fulltime, Brussels GJA: Facility Service Expert IV (18) Your role & work environment You will join BEE (Building Experience & Excellence) at ING Belgium — the department responsible for all real estate and facility services. Within the Service Excellence team, as Supplier leader Soft services you own the Service line ‘Soft services’ covering:
• cleaning and gardening • waste mgt • moves • Logistics (archives, mail & print services, postal charges). • Subscriptions • Support for Travel Your key responsibilities
• Owns vendor relationship end-to-end for the Service Line • Sets and tracks SLA, savings and risk targets • Approves operational decisions inside the Service Line • Pairs daily with the Supplier Analyst • Represents the Service Line in supplier QBRs • IS responsible for Analyse ESAT/CSAT and improve • Tracks recurring obligations • Vendor performance actions (warnings, escalations) We look for
A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.
As a Supplier Leader for the Soft Services Line, you will also need: • A master’s degree or equal by experience • 5 years’ experience in supplier and/or facility management • Strong negotiation skills and the ability to plan and align stakeholders • MS Office • Dutch, French, English