About this role
Are you a motivated people leader with a passion for operations, reconciliations, and continuous improvement? We're looking for an experienced Team Leader Reconciliations to lead a high-performing team responsible for delivering critical reconciliation and transaction processing activities in a dynamic banking environment. You will be responsible for coaching and developing a team of reconciliation specialists while ensuring operational excellence, service delivery and risk management outcomes are achieved. Reporting to the Manager, Transaction Processing & Controls, you'll play a pivotal role in driving team performance, managing workflow priorities and fostering a culture of accountability, collaboration and continuous improvement. What You'll Do
• Empower and develop a team of approximately 10 employees.
• Manage daily workflow allocation and resource planning.
• Continuous Improvement & Change through championing process optimisation and operational efficiencies
• Foster a strong risk and compliance culture through identifying, assessing and remediating operational risks.
What We're Looking For
• Previous experience leading operational or reconciliation teams within banking or financial services.
• Strong finance and accounting knowledge.
• Proven ability to manage performance, develop talent and build engaged teams.
• Strong stakeholder management and communication skills.
• Experience managing competing priorities in a fast-paced environment.
• Demonstrated success in driving process improvement and operational efficiency.
• Sound understanding of risk, controls and compliance obligations
About Us At ING, we want to make life simpler and more worthwhile – for everyone who banks with us, for the people who work with us, and the community at large, too. When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive – it’s the kind of place where you can be yourself and make the most of whatever you have to offer. We give people the freedom to think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered. We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace. Sound like the kind of place you’d feel at home? We’d love to hear from you. (One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.)
Need more?
Contact Gail Cunningham on gail.cunningham@ing.com.au
Applications close Friday 31st July 2026 Before you apply
Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your manager