About this role
Salary: £55,000 - 55,000 per year
Requirements: Experience within Healthcare or HealthTech is essential.Previous experience in a Product Specialist, Application Specialist, or Software Specialist role.Experience with software configuration and implementation.Experience writing or executing test scripts and UAT.Experience delivering customer training or onboarding.Strong customer-facing and stakeholder management skills.Around 3-4 years of commercial experience.Ability to solve problems and learn new technologies.Confidence working directly with customers.Ability to work independently while collaborating across multiple teams.Ability to thrive in a fast-paced, growing environment. Responsibilities: Work closely with our Product and Project teams as the product expert our customers rely on.Configure our software during customer implementations.Deliver customer training and onboarding.Produce user guides, test scripts, and implementation documentation.Understand customer workflows and gather requirements.Feed customer feedback into our Product team to influence future development.Act as the first point of contact for product queries.Resolve configuration issues where possible and coordinate technical escalations when needed.Collaborate across Product, Projects, and Technical teams to deliver an excellent customer experience.Support customers, with support forming a smaller part of the role than product work. Technologies: Support More:
We are a rapidly growing HealthTech organisation offering a brand-new permanent Product Specialist role with a salary of up to £55,000 per annum DOE and benefits. This is a fully remote position for candidates based in the UK or Ireland, with occasional fully expensed travel to customer sites or our offices typically 1-2 times per month. We offer 25 days annual leave plus public holidays, increasing with service, and a flexible, supportive working environment. This is a genuine opportunity to shape a newly created role, gain exposure across Product, Projects and Customer Success, and help make a real difference to patient care.
last updated 30 week of 2026