About this role
Salary: £? - ? per year
Requirements: Previous experience in an IT support, helpdesk, desktop support or service desk roleConfidence supporting Windows-based environmentsPractical experience of Microsoft 365 and Active DirectoryGood knowledge of PC and laptop builds, configuration and deploymentExperience using remote support or monitoring tools; knowledge of Atera would be beneficialA strong customer-service approach and the ability to communicate clearly with users at all levelsSomeone who takes ownership, works through problems methodically and sees issues through to resolutionA flexible, hands-on attitude and the ability to work effectively within a small IT teamAvailability to start at short notice Responsibilities: Providing 1st and 2nd line IT support to users across the businessTroubleshooting hardware, software, network and access-related issuesResolving problems remotely using the Atera remote monitoring and management platformManaging user accounts, permissions and access within Microsoft 365 and Active DirectoryBuilding, configuring and deploying PCs, laptops and other devicesSupporting the onboarding of new starters and processing leaversInstalling and maintaining applications, printers and peripheral equipmentCarrying out routine maintenance, patching, monitoring and general system checksEscalating more complex technical issues where appropriateMaintaining accurate support records and keeping users updated on progressHelping the wider IT team with general infrastructure and support activities as required Technologies: Active DirectoryHardwareSupportMicrosoft 365NetworkWindowsOffice 365 More:
We are recruiting an experienced 1st / 2nd Line IT Support Engineer for our established consumer goods business based in Bradford. We employ several hundred people and need additional support within our small, hands-on IT team during a busy period. This is a fully on-site contract role in Bradford, initially for three months, with an immediate start. It would suit someone who is practical, approachable and comfortable taking ownership of technical issues through to resolution.
last updated 30 week of 2026