About this role
Salary: £50,000 - 50,000 per year
Requirements: Proven experience in Customer Onboarding, Customer Success, or Implementation within a B2B SaaS environment.Strong relationship-building and communication skills.Confidence in delivering product training and driving early engagement.Experience with platforms like HubSpot, Zendesk, and Slack.A proactive, solutions-focused approach with an eye for process improvement.Comfort with using data to guide onboarding strategies and decisions. Responsibilities: Lead the end-to-end onboarding process, ensuring every new customer has a smooth, timely, and successful go-live.Develop tailored onboarding plans aligned to each clients goals and use cases.Deliver engaging training sessions and provide hands-on support to ensure customers feel confident using the platform.Build strong relationships with new accounts, acting as the go-to resource during onboarding.Collaborate closely with Sales, Product, and Support to create a consistent and high-quality onboarding experience.Monitor onboarding metrics and user data to proactively address risks and improve processes.Take ownership of the entire post-sale journey, from initial setup and technical implementation through to user enablement and early adoption.Design, document, and optimise the systems, playbooks, and workflows that will scale the onboarding function as the business grows. Technologies: HubSpotSupportSlackZendesk More:
We are a high-growth SaaS company making a genuine impact in our sector. We offer a salary up to £50,000 plus performance-based bonuses, Edinburgh hybrid working, 33 days annual leave, premium Apple equipment, a pension scheme, and a supportive, close-knit team environment. This is an exciting opportunity to join us in a role where your contribution will have a real, measurable impact and where your ideas will help shape our future.
last updated 30 week of 2026