About this role
Salary: £54,000 - 94,000 per year
Requirements: Proven track record designing and building Genesys Cloud Architect flows across voice, email, and messaging channelsExperience developing APIs and integrating third-party tools and servicesStrong understanding of REST APIs and web servicesKnowledge of IP telephony, Genesys Cloud Edge devices, and SIP trunkingAbility to diagnose and resolve complex technical issues, including analysing SIP tracesBasic understanding of Terraform and Genesys CX as CodeExperience with omnichannel contact centre solutionsKnowledge of AI and automation capabilities within Genesys CloudExperience integrating Genesys Cloud with third-party systemsUnderstanding of cloud infrastructure and security best practices Responsibilities: Design, deliver, and support modern contact centre solutionsBuild Genesys Cloud Architect flows across voice, email, and messaging channelsDevelop APIs and integrate third-party tools and servicesDiagnose and resolve complex technical issues, including SIP trace analysisSupport integration of Genesys Cloud with third-party systems Technologies: AIArchitectCloudGenesysSupportRESTSecurityTerraformWebDevOps More:
We are partnering with a leading organisation on a 6-month initial contract with scope to extend for a hands-on Genesys Cloud Engineer based in Cardiff, requiring onsite attendance once a month. The role offers excellent day rates on an umbrella engagement. We are committed to respect, equality, and inclusion, and we welcome applications from people of all backgrounds and perspectives. If you need any adjustments during the recruitment process, please let us know when you apply or speak with our recruiters so we can support you.
last updated 30 week of 2026