About this role
The Senior Relationship Manager will lead and expand strategic business relationships, driving retention, client satisfaction and growth activities within an assigned portfolio of Global Enterprise accounts for Experian's Employer Services.
Develop executive-level relationships with clients by researching and understanding complex business needs, responding to client requests, and serving as the primary liaison between the client and internal departments.Create and maintain strategic account plans for top Global Enterprise clients.Assist in the renewal of existing business in partnership with the Client Development Executive.Own client retention activities, ongoing satisfaction and long-term relationship health across assigned accounts.Generate client advocacy and referenceable success stories that can be leveraged in the marketMarshal cross-functional resources to ensure client satisfaction and elevate voice of client insights to promote innovationMaintain and expand relationships within the client network across multiple buyer personas, stakeholders and executive sponsorsGather data and insights regarding usage, outcomes and business value; ensure adoption and usage align with projected levels and strategic objectives.Lead client briefings, quarterly business reviews, executive summaries and senior stakeholder presentationsCollaborate with Customer Success team on data quality best practices and proactively address gaps, risks and growth opportunitiesInform and educate clients on new and existing projects/products and provide strategic recommendations aligned to client prioritiesCreate, qualify and refer leads to the Client Development ExecutiveYou will report to the Sr. Director of Relationship Management
Bachelor's degree or equivalent experience5+ years of complex relationship management experience supporting large, strategic or Global Enterprise clientsExperience in Experian Employer Services (Verifications, Unemployment, Employer Tax Services, WOTC, Onboarding, I9, Paperless Pay, W2 and ACA)Experience with consultative sales, customer service, executive relationship management and project managementAbility to travel Benefits/Perks:
Great compensation package including uncapped commissionCore benefits including medical, dental, vision, and matching 401KFlexible work environment, ability to work remote, hybrid or in-officeFlexible time off including volunteer time off, vacation, sick and 12-paid holidaysExplore all our exciting benefits here: https://yourexperianbenefits.com/cand-index.htmlAt Experian, our people and culture set us apart. We're deeply committed to creating an environment where everyone feels they belong and can excel. From inclusion and authenticity to work/life balance, development, wellness, collaboration, and recognition, we focus on what truly matters. Our people-first approach has earned us global recognition: World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ 2025 in 26 countries, and Glassdoor Best Places to Work 2024, among others.
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Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. This position is also eligible for a variable pay opportunity and a comprehensive benefits package.
Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
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