About this role
<p style="text-align:left;margin:0.0in;font-size:10.0pt;font-family:Arial, sans-serif"><strong><u><span style="font-size:10.5pt">PURPOSE:</span></u></strong></p> <p style="text-align:left;margin:0.0in;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:10.5pt">To deliver high-availability IT production system support within a manufacturing environment by ensuring optimal performance, reliability, and compliance of critical systems (ALC, ALS, PIS, AIS, CVI-Net). The role focuses on rapid fault resolution, proactive system maintenance, and standardisation of endpoint environments, while aligning with IT governance frameworks and operational excellence objectives.</span></p> <p style="text-align:left;margin:0.0in;font-size:10.0pt;font-family:Arial, sans-serif"> </p> <p style="text-align:left;margin:0.0in;font-size:10.0pt;font-family:Arial, sans-serif"><strong><u><span style="font-size:10.5pt">KEY PERFORMANCE AREAS:</span></u></strong></p> <p style="line-height:115%;margin:0.0in;text-align:justify;font-size:10.0pt;font-family:Arial, sans-serif"><strong><span style="font-size:10.5pt;line-height:115%">Production Systems & Infrastructure Support</span></strong></p> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:10.5pt;line-height:115%">Provide first-line and advanced technical support for production-critical IT systems, ensuring minimal downtime and adherence to SLA/KPI targets.</span></li> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:10.5pt;line-height:115%">Perform root cause analysis (RCA) on recurring incidents and drive permanent corrective actions.</span></li> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:10.5pt;line-height:115%">Troubleshoot network, server, and endpoint issues, escalating to Tier 2/3 support with detailed diagnostics and logs.</span></li> <li style="margin:0.0in 0.0in 12.0pt 0.0px;line-height:115%;text-align:justify;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:10.5pt;line-height:115%">Ensure high system availability through proactive monitoring, validation, and incident trend analysis.</span></li> </ul> <p style="margin:0.0in 0.0in 12.0pt;line-height:115%;text-align:justify;font-size:10.0pt;font-family:Arial, sans-serif"><strong><span style="font-size:10.5pt;line-height:115%">Vendor & Incident Management</span></strong></p> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:10.5pt;line-height:115%">Manage and track supplier tickets, warranty claims, and service requests, ensuring timely resolution and escalation.</span></li> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:10.5pt;line-height:115%">Coordinate with OEM vendors for hardware repairs, replacements, and technical escalations.</span></li> </ul> <p style="line-height:115%;margin:0.0in;text-align:justify;font-size:10.0pt;font-family:Arial, sans-serif"><strong><span style="font-size:10.5pt;line-height:115%">Endpoint Engineering & Standardisation</span></strong></p> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:10.5pt;line-height:115%">Design, build, and maintain Windows OS images using standardised deployment frameworks.</span></li> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:10.5pt;line-height:115%">Enforce software compliance, patching, and security baselines across desktops and laptops.</span></li> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:10.5pt;line-height:115%">Optimise endpoint performance through automation and configuration management practices.</span></li> </ul> <p style="line-height:115%;margin:0.0in;text-align:justify;font-size:10.0pt;font-family:Arial, sans-serif"><strong><span style="font-size:10.5pt;line-height:115%">Production Equipment & Hardware Support</span></strong></p> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:10.5pt;line-height:115%">Conduct preventative and corrective maintenance on production printers and IT equipment.</span></li> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:10.5pt;line-height:115%">Perform component-level diagnostics and repairs, including salvage and reuse of hardware parts to optimise cost efficiency.</span></li> </ul> <p style="line-height:115%;margin:0.0in;text-align:justify;font-size:10.0pt;font-family:Arial, sans-serif"><strong><span style="font-size:10.5pt;line-height:115%">Governance, Compliance & Continuous Improvement</span></strong></p> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:10.5pt;line-height:115%">Support continuous improvement initiatives aligned to operational excellence frameworks (e.g. ITIL).</span></li> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:10.5pt;line-height:115%">Maintain strict safety standards when operating in plant and office environments.</span></li> </ul> <p style="line-height:115%;margin:0.0in;text-align:justify;font-size:10.0pt;font-family:Arial, sans-serif"><strong><span style="font-size:10.5pt;line-height:115%">Personal & Team Development</span></strong></p> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:10.5pt;line-height:115%">Actively manage individual development plans (IDP) and contribute to knowledge sharing within the team.</span></li> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:10.5pt;line-height:115%">Participate in organisational initiatives such as Employee Opinion Surveys and improvement programmes.</span></li> </ul> <p style="text-align:left;margin:0.0in;font-size:10.0pt;font-family:Arial, sans-serif"> </p> <p style="text-align:left;margin:0.0in;font-size:10.0pt;font-family:Arial, sans-serif"><strong><u><span style="font-size:10.5pt">QUALIFICATIONS AND EXPERIENCE:</span></u></strong></p> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:10.5pt;line-height:115%">NQF Level 5+ (240 credits) in Information Technology or related discipline</span></li> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:10.5pt;line-height:115%">Industry certifications: CompTIA A+, N+ (or equivalent enterprise-level certifications)</span></li> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:10.5pt;line-height:115%">3–5 years’ experience in technical support within a manufacturing or production IT environment</span></li> <li style="margin:0.0in 0.0in 12.0pt 0.0px;line-height:115%;text-align:justify;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:10.5pt;line-height:115%">Strong experience in: </span></li> </ul> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="list-style:none;line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:10.0pt;font-family:Arial, sans-serif"> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:10.5pt;line-height:115%">Service Desk / ITIL-based support environments</span></li> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:10.5pt;line-height:115%">Networking (LAN/WAN, IP management, troubleshooting)</span></li> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:10.5pt;line-height:115%">Production or POS systems support (advantageous)</span></li> </ul> </li> </ul> <p style="line-height:115%;text-align:justify;font-size:10.0pt;font-family:Arial, sans-serif;margin:0.0in 0.0in 0.0in 0.0px"> </p> <p style="text-align:left;margin:0.0in;font-size:10.0pt;font-family:Arial, sans-serif"><strong><u><span style="font-size:10.5pt">COMPETENCIES:</span></u></strong></p> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="text-align:left;line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:10.5pt;line-height:115%">Accurate Information gathering and analysis </span></li> <li style="text-align:left;line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:10.5pt;line-height:115%">Awareness and commitment to our mission</span></li> <li style="text-align:left;line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:10.5pt;line-height:115%">Awareness of situations and Decisiveness</span></li> <li style="text-align:left;line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:10.5pt;line-height:115%">Communication and sharing of mid to long term plans </span></li> <li style="text-align:left;line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:10.5pt;line-height:115%">Creation of innovative vision</span></li> <li style="text-align:left;line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:10.5pt;line-height:115%">Establishing framework and systems for organisational review </span></li> <li style="text-align:left;line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:10.5pt;line-height:115%">Feedback of evaluation results and long-term development of others </span></li> <li style="text-align:left;line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:10.5pt;line-height:115%">Perseverance</span></li> <li style="text-align:left;line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:10.5pt;line-height:115%">Strategic re-allocation of resources and review of work methods </span></li> <li style="text-align:left;line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:10.5pt;line-height:115%">Suitable</span><span style="font-size:10.5pt;line-height:115%"> assignment and objective performance review</span><span style="font-family:'Calibri Light', sans-serif"> </span></li> </ul> <p style="margin:0.0in 0.0in 12.0pt;line-height:115%;text-align:justify;font-size:10.0pt;font-family:Arial, sans-serif"><strong><span style="font-size:11.0pt;line-height:115%"> </span></strong></p> <p style="margin:0.0in 0.0in 12.0pt;text-align:justify;font-size:10.0pt;font-family:Arial, sans-serif"><strong><span style="font-size:11.0pt">THIS APPOINTMENT WILL BE MADE IN LINE WITH THE COMPANY’S EMPLOYMENT EQUITY </span></strong></p> <p style="margin:0.0in 0.0in 12.0pt;text-align:justify;font-size:10.0pt;font-family:Arial, sans-serif"><strong><span style="font-size:11.0pt">POLICY</span></strong></p> <p style="margin:0.0in 0.0in 0.65pt;text-align:justify;font-size:10.0pt;font-family:Arial, sans-serif"><strong><span style="font-size:11.0pt">Closing Date: 30 July 2026</span></strong></p>