About this role
Your mission <span>Support team in various areas such as: </span><ul><li><span style="font-size:inherit;"><strong>Competitor Analysis & Pricing Intelligence</strong></span><ul><li><span style="font-size:inherit;">Research and monitor competitor pricing across European EV charging markets</span></li><li><span style="font-size:inherit;">Prepare structured overviews and benchmarks to support pricing decisions for IONITY</span></li></ul></li><li><span style="font-size:inherit;"><strong>App Documentation & Benchmarking</strong></span><ul><li><span style="font-size:inherit;">Document IONITY app features, user flows, and release updates in Confluence and internal wikis</span></li><li><span style="font-size:inherit;">Conduct structured benchmarking of competitor apps against IONITY's digital product — identifying gaps and opportunities to improve the customer journey</span></li></ul></li><li><span style="font-size:inherit;"><strong>KPI Reporting</strong></span><ul><li><span style="font-size:inherit;">Support the preparation of regular KPI reports, consolidating data from PowerBI dashboards and other internal sources</span></li><li><span style="font-size:inherit;">Flag unusual patterns and help translate performance data into actionable insights for the team </span></li></ul></li><li><strong>Support Charging Card Handling</strong><ul><li><span style="font-size:inherit;">Assist with operational tasks related to the IONITY charging card, including order management, issuance tracking, and coordination with relevant internal stakeholders</span></li></ul></li><li><span style="font-size:inherit;"><strong>Tariff Configuration</strong></span><ul><li><span style="font-size:inherit;">Support the configuration and maintenance of tariffs (IONITY Go, IONITY Motion, IONITY Power) in our backend systems </span></li><li><span style="font-size:inherit;">Prepare configuration files and support quality-checking of tariff data ahead of go-live</span></li></ul></li><li><span style="font-size:inherit;"><strong>CX Review Management</strong></span><ul><li><span style="font-size:inherit;">Collect, structure, and analyse customer reviews and feedback from sources such as app stores and customer satisfaction surveys</span></li><li><span style="font-size:inherit;">Summarise key themes and present insights to support the team's customer experience agenda</span></li></ul></li></ul> Your profile <ul><li>Currently studying towards a university degree in Management Economics, Business Management, IT, Engineering or similar fields.Knowledge in Microsoft Office Suite (Excel, Powerpoint).</li><li>Best case: First knowledge gained in Jira, confluence and mobile app development.</li><li>Knowledge of e-mobility and charging industry</li><li>Good communication skills.</li><li>Fluent in English/German is required.</li><li>A good analytical thinking and customer focused.</li><li>Be a highly motivated self-starter with a flexible, can-do attitude.</li><li>Availability for a minimum of 12 months.</li></ul>