About this role
Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation. When preparing for a vacation, some spend days planning and packing the perfect outfit or bringing the right essentials to make their vacation run as smoothly and as comfortably as possible. As a luggage handler, you make sure all their packed belongings arrive at their new home-away-from-home. You and the rest of the team work together to collect, load, and disperse luggage daily to ensure our guests’ belongings follow them on their Alaskan journey. Transfers luggage to and from guest rooms from loading areas and a variety of vehicles. Organize, sort, tallies, tag, and labels guest luggage daily. Heavy lifting is a core part of the job (i.e. up-to 50 lbs) Ensures safe storage, and collects and distributes ticketing of guests' personal items and hand-carry luggage. Greet guests and provide escort or transportation to rooms and other locations as needed. Deliver messages, and guest amenities, and run errands while providing excellent customer service in a prompt and courteous manner. Assists with misplaced and damaged luggage. Communicates frequently with supervisors and other team members via radio for service or technical updates, requests, or concerns. Assist with guest service, front desk, and housekeeping duties during peak busy times and unexpected events, such as power outages. May respond to alarms and assist in the events of an emergency in accordance with company policies, procedures, and guidelines.