About this role
We are currently seeking an Operations Agent to join our growing DME Operations team. The Operations Agent is responsible for drop shipping DME supplies to members via DME software, to ensure order accuracy, coordinating customer support including setting in-person appointments, arranging deliveries, and maintaining compliance documentation for dispensed DME supplies. This position is primarily office-based and administrative in nature, focusing on customer communication, order processing, and data entry to ensure smooth operational workflow. Reporting to the Director of DME Operations, the Operations Agent will be responsible for managing inbound calls, confirming, and processing (Drop shipping) DME supply orders, setting in-person appointments, maintaining documentation accuracy and ensuring compliance standards are met. Our Values: Put Patients First Empower Entrepreneurial Provider and Care Teams Operate with Integrity & Excellence Be Innovative Work As One Team Respond to incoming telephone calls and assist members with empathy and professionalism Confirm new orders via telephone, schedule in-person appointments or gather information for shipping Process and track supply orders through DME software (e.g. Brightree) Scan, upload, and maintain digital documentation (e.g. delivery documents, forms, compliance documents, etc.) into DME database Prepare invoices and support accounting functions as needed Update and maintain claims (EOB) log Complete compliance surveys for dispensed supplies Support Director of DME Operations, DME Operations Supervisors, and DME department with clerical and order management tasks (ex. supplies inventory tracking) Maintain a clean and organized workspace Perform other administrative tasks as assigned to balance departmental workload