About this role
Salary: £48,000 - 52,000 per year
Requirements: We are looking for an experienced IT professional with strong technical expertise and previous team leadership or supervisory experience.We would ideally like experience with Microsoft 365.We would ideally like experience with Active Directory.We would ideally like experience with Microsoft Intune.We would ideally like experience with Microsoft desktop operating systems and applications.We would ideally like experience in IT Service Desk or End User Support environments.We would ideally like experience in technical troubleshooting and issue escalation.We would ideally like experience leading or supervising an IT support team.We would ideally like experience delivering IT projects or technical implementations.We need excellent communication skills, a proactive approach, and a genuine passion for outstanding customer service. Responsibilities: We will lead, mentor, and develop a small Service Desk team.We will oversee daily IT support operations and ensure excellent customer service and SLA performance.We will act as the technical escalation point for complex desktop and infrastructure issues.We will deliver and support a range of IT projects and technology implementations.We will maintain and improve Microsoft-based infrastructure and end-user computing environments.We will work closely with stakeholders across the business to understand requirements and deliver effective IT solutions.We will identify opportunities to improve processes, systems, and user experience. Technologies: Active DirectorySupportMicrosoft 365Microsoft IntuneOffice 365 More:
We are a well-established and growing organisation based in Newbury, Berkshire, offering hybrid working, a salary of £48,000 to £52,000, a performance-related bonus, excellent training and ongoing professional development, genuine career progression opportunities, and a supportive, collaborative working environment. This is a hands-on IT Support Operations Manager role where we combine people management with technical project delivery and value internal development and progression.
last updated 29 week of 2026