About this role
Salary: £32,000 - 35,000 per year
Requirements: Organised, analytical, and strong at troubleshooting.Customer-focused mindset.Ability to assess and prioritise support cases.Able to explain technical issues in business terms.Knowledge of ITIL principles and practices.Understanding of IT architecture.Adaptable and quick to learn new technologies.Desirable: ITIL certification.Desirable: Knowledge of Windows and Active Directory.Desirable: Knowledge of endpoint devices and hardware.Desirable: Experience with certificate, smart card, and key lifecycle management.Desirable: Knowledge of networking fundamentals.Desirable: Knowledge of unified communications such as Microsoft Teams and 3CX. Responsibilities: Act as the first point of contact for all internal technical issues, providing timely, professional, and customer-focused support to employees across the region.Set up, configure, and prepare laptops and related equipment for new starters, ensuring they have the tools and access required from day one.Support the onboarding and offboarding process for staff, including account provisioning, equipment allocation and return, and coordination of access changes.Operate the regional IT helpdesk and assist employees in their day-to-day use of Corporate IT systems and services.Work independently, stay self-motivated, and maintain a positive approach while investigating issues and identifying effective solutions.Manage selected non-technical administrative tasks that support smooth IT operations and ensure required processes are completed accurately and on time.Coordinate with other departments to contact staff when needed and ensure operational activities are completed on time.Liaise with external vendors and service providers to keep requests, deliveries, and support activities progressing as required. Technologies: Active DirectoryHardwareSupportITILWindows More:
We are hiring a Regional IT Support Analyst on a permanent, hybrid basis in Maidstone, UK, with a minimum of two days per week in the office. This role offers an annual salary of up to £35,000 and a 37.5-hour working week. You will provide timely, accurate support to employees across the region, helping ensure smooth day-to-day use of our IT services and systems, with occasional travel to other offices.
last updated 29 week of 2026