About this role
Salary: £35,000 - 45,000 per year
Requirements: 1-3 years of experience in an IT Support or Desktop Support role, with enterprise or multi-site experience preferred.Strong hands-on experience with PC and laptop hardware maintenance and troubleshooting.Good understanding of Windows OS (Windows 7/10/11) and Microsoft 365 environments.Basic networking knowledge, including LAN, Wi-Fi, switches, and routers.Awareness of GDPR and experience working under information security policies.Excellent communication skills with the ability to support users of varying technical levels.Strong problem-solving skills, with the ability to stay organised and manage multiple issues simultaneously.Customer-focused mindset with a proactive, service-oriented approach. Responsibilities: Provide 1st and 2nd line IT support for our head office and dealer network users.Support and maintain desktops, laptops, printers, scanners, meeting-room equipment, and other peripherals.Diagnose, repair, and replace hardware components, and carry out preventive maintenance.Manage IT asset inventory, including procurement, deployment, and lifecycle tracking.Install, configure, and maintain Windows 7/10/11 and Microsoft 365 applications.Support Microsoft 365 user account creation, permissions, licensing, and configuration.Assist with onboarding and offboarding processes, including accounts, devices, and access.Provide user training and promote best practices across our organisation and retail network.Support basic network troubleshooting for LAN, Wi-Fi, switches, routers, and cabling.Liaise with external vendors for network or infrastructure escalations.Support our dealer network, including retail systems, remote access, and OEM applications.Assist with the rollout of dealer-facing systems and digital retail tools such as DMS, CRM, and diagnostics platforms.Follow IT security guidelines and help enforce compliance aligned with GDPR, ICMS, and internal policies.Maintain documentation, SOPs, and user guides, and contribute to knowledge base development.Support periodic audits, security checks, and system access reviews. Technologies: CRMDMSHardwareSupportLANMicrosoft 365NetworkSecurityWindowsOffice 365 More:
We are a West London-based organisation offering a full-time IT Technician role with an annual salary of £35,000 to £45,000. This is a hands-on, hardware-focused support position in a fast-paced environment, supporting both our head office staff and dealer network. We work with a range of devices, networks, and Microsoft 365, and we value experience gained in large enterprises or multi-site businesses. The role also involves supporting dealer-facing systems and digital retail tools, while helping us maintain strong security, compliance, and documentation standards.
last updated 29 week of 2026