About this role
Salary: £? - ? per year
Requirements: At least 1 year of experience working within an IT support or Service Desk environment.Previous experience in a customer-facing role with a strong focus on service delivery.Basic understanding of network troubleshooting, including WAN and LAN environments.Good knowledge of IT concepts, systems, and technical terminology.Strong analytical and problem-solving skills with a methodical approach to issue resolution.Excellent written and verbal communication skills.The ability to prioritise workload and work effectively in a fast-paced support environment.Experience supporting EPOS systems or retail technology environments.Exposure to incident management tools and ticketing systems.Knowledge of Microsoft operating systems and common business applications. Responsibilities: Provide 1st and 2nd Line IT support for EPOS systems and related technologies.Diagnose and resolve hardware, software, and network-related incidents.Troubleshoot and investigate connectivity issues across WAN, LAN, and associated infrastructure.Log, track, and manage incidents through to resolution within agreed service levels.Escalate complex issues to relevant support teams when required.Communicate effectively with customers, providing regular updates and managing expectations.Contribute to continuous improvement initiatives and knowledge-sharing across the team. Technologies: HardwareSupportLANNetwork More:
We are looking for a proactive and customer-focused IT Service Desk Analyst to join our busy Incident Management team. In this role, we provide 1st and 2nd Line remote support for EPOS systems and associated applications across a large multi-site estate. We offer a competitive salary and benefits package, ongoing training and professional development opportunities, and a supportive team environment, with the opportunity to work with a leading technology and support function.
last updated 29 week of 2026