About this role
Salary: £37,000 - 37,500 per year
Requirements: Proven background in a Senior or 3rd Line Support role, ideally within an MSPStrong experience with Windows desktop and server environmentsHands-on knowledge of Microsoft 365, including Exchange Online, Intune, and Entra ID or Azure ADExperience with Active Directory, Group Policy, and core infrastructure servicesSolid networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, and VPNsExperience with firewalls, switches, and general networking devicesVirtualisation experience with VMware, Hyper-V, or similar platformsExperience with Microsoft Azure, including Azure Virtual Desktop (AVD/WVD)Experience with Citrix environmentsDesirable: exposure to security tools or security-focused troubleshootingDesirable: scripting, automation, or Infrastructure as Code experienceDesirable: experience mentoring or supporting junior engineers Responsibilities: Act as the technical escalation point for 1st and 2nd Line teamsOwn and resolve complex incidents and problems through to completionPerform in-depth troubleshooting across infrastructure, cloud, and EUC environmentsConduct root cause analysis and implement permanent fixesSupport users via tickets, phone, email, and remote sessionsManage and prioritise workload in line with SLAsMonitor and respond to alerts from RMM toolsMaintain clear and accurate documentation and knowledge articlesIdentify trends and drive service improvementsSupport internal initiatives to improve tools, processes, and standardsCommunicate effectively by translating technical detail into clear, business-friendly language Technologies: Active DirectoryAzureCitrixCloudHyper-VSupportMicrosoft 365SecurityTCP/IPVMwareWindowsOffice 365 More:
We are looking for an experienced Senior 3rd Line Support Engineer to join our high-performing technical team based in Solihull. This is a true 3rd line position in a hybrid working environment, with 3 days onsite per week. We offer 25 days annual leave increasing to 28 with service, a strong healthcare and wellbeing package including private medical cover, discounted health plans and virtual GP access, an employee assistance programme, and real opportunities for career progression and technical development. You will join a collaborative team where you can make a genuine impact, work on complex and meaningful technical challenges, and help drive service delivery and continuous improvement.
last updated 29 week of 2026