About this role
Salary: £54,000 - 67,056 per year
Requirements: Proven experience as a Service Delivery Manager, minimum 3 yearsStrong communication, influencing and stakeholder management skillsExperience building, managing and developing technical teamsITIL v4 Foundation qualificationAbility to bridge business, technical and security perspectivesFamiliarity with best practice across Microsoft environmentsUnderstanding of common compliance frameworks such as ISO 27001 and Cyber Essentials PlusVendor and supplier management experienceStrong attention to detail, proactive mindset and excellent problem-solving skills Responsibilities: Lead, develop and motivate the IT Service Desk (General Operations) teamEnsure the delivery of high-quality IT support aligned with organisational prioritiesDesign and continuously improve service support processes in line with ITIL best practiceDefine and adopt service design standards, SLAs and monitoring processesEnsure service delivery meets agreed service levels and take ownership of service improvement initiativesLead problem management, analysing trends and coordinating resolution teamsProduce detailed KPI reports for senior leadershipSupport the design and improvement of the service catalogue and automation initiativesOwn incident, request, change and escalation processes, ensuring timely and accurate reportingLead major incident management, including coordination and communicationsChair the Change Advisory Board (CAB) when required Technologies: SupportITILSecurity More:
We are seeking an experienced Service Delivery Manager to lead our General Operations Service Delivery team within IT. Based in North East Bristol with parking, this role reports to the IT Operations Manager and offers a salary of £54,102 to £67,056. You will work closely with colleagues in Cyber Security, Solutions Architecture, Business Systems and Information Governance to maintain optimised, secure and compliant IT services. This is a proactive, people-focused leadership role for someone who thrives in a dynamic environment and is committed to continual improvement and exceptional service delivery.
last updated 29 week of 2026