About this role
Salary: £30,000 - 35,000 per year
Requirements: Experience within Service Desk, Technical Support, Systems Support, or ImplementationGood SQL knowledge and data investigation skillsStrong troubleshooting and analytical abilitiesExcellent attention to detailGood communication skillsAbility to explain technical concepts clearlyStrong organisational skillsFull UK driving licence and willingness to travel to customer sites when requiredSaaS experience is desirablePower BI experience is desirableExperience with APIs and integrations is desirableData migration experience is desirableMicrosoft SQL Server experience is desirableExperience with workforce management or operational software is desirable Responsibilities: Support the wider Customer Success team by investigating technical issuesConfigure customer environmentsProduce reportsAssist with integrationsEnsure implementations run smoothlyWork directly with customers when requiredHelp customers get the most from the software Technologies: SupportPower BISQL More:
We are a leading UK SaaS software company based in central Bristol, with beautiful offices and a growing team building the next generation of our highly successful platform. Our software specialises in workforce screening, deployment, attendance, tracking, and financial management solutions used by national clients across the globe. This is a great opportunity to join us in Bristol in a Technical Customer Success Analyst role offering a salary of up to £35k and a great benefits package.
last updated 29 week of 2026