About this role
Business Analyst
Job description: Business Analyst Key Responsibilities: · Partner with business stakeholders to understand strategic objectives, business challenges, and operational needs. · Lead requirements gathering sessions, workshops, and interviews to define business and functional requirements. · Document functional requirements, user stories, acceptance criteria, and workflows. · Translate business requirements into detailed functional specifications, user stories, process flows, and acceptance criteria. · Collaborate with solution architects, developers, QA analysts, and project managers throughout the software development lifecycle. · Support solution design by validating that proposed functionality meets business needs. · Collaborate with developers to ensure requirements are implemented correctly. · Develop training materials, user guides, and conduct end-user training. · Assist in UAT planning, execution, and defect triage. · Provide ongoing business support and enhancement requests for post-implementation. Required Skills & Qualifications: · 5+ years of Business Analyst experience with 3+ years in Dynamics 365 CE. · Strong understanding of Customer Service, Case Management, Omnichannel, and CRM processes. · Familiarity with Power Platform (Power Apps, Power Automate, Power BI). · Experience with Agile/Scrum methodologies, backlog grooming, sprint planning. · Strong skills in process mapping, documentation (BPMN/UML), and user story writing. · Ability to communicate with both technical teams and business stakeholders. · Experience in Medicaid, healthcare, or public sector programs (SNAP, TANF, LTSS, etc.) is a plus. · Preferred Certifications: Dynamics 365 Fundamentals (CRM), Business Analyst certifications (IIBA, CBAP, or PMI-PBA).