About this role
Customer Success Manager DACH - German speaking Channable has an amazing product, driving markets across the globe. The DACH market is one of our focus markets with significant opportunity for Channable. As a result of our strong growth and increased focus on nurturing and expanding relationships with our clients in this region, we are looking for a motivated Customer Success Manager to hop onboard and join our Customer Success Team! You'll join Sigrid and Sebastião.✨✨ This is an individual contributor role, and you'll report to Helen. This is an exciting opportunity to be at the forefront of our growth - directly fueling the success of our DACH clients, driving expansion in this market, and contributing meaningfully to Channable's overall vision. You'll be the proactive expert for your client portfolio, playing a vital role in ensuring they maximize Channable's capabilities to reach their business objectives. #### **Your job** * Portfolio \& client management: customer retention, identifying risk, preventing churn, realizing upsell \& expansion; including pipeline creation \& forecasting. * Performing kick off meetings, strategic impact reviews, check-ins, demos, and commercially lead meetings. Working strategically with our partners online and onsite. * Realizing success plans with outcome driven and goal focused metrics, both with agency partners (Bronze, Silver, Gold) and advertisers. * Enablement: conducting scalable trainings with larger advertisers and agency partners; at our office, abroad (in the market), and online. * Voice of the customer: capture valuable client insights \& feedback and deliver this to product, development, and commercial teams. * Product advocacy: collaborating with our marketing department and clients to seize opportunities for webinars with clients, and the publication of success stories. * Performing client empowering and insightful activities, e.g. product roundtables, webinars, partner da...