About this role
Our commitment to exceptional dental care At Lassus Tandartsen, we believe that outstanding dental care goes far beyond clinical excellence. This Service Charter sets out the commitments we make to every client - from your very first visit to your ongoing care. It is our promise to you, and we hold ourselves accountable to it every single day. Whether you are joining us as a new client or have trusted us with your smile for years, you can expect the same high standard of service, transparency, and warmth - every time you walk through our doors. Service with a Smile We understand that a visit to the dentist can feel daunting. That is why we have built a practice culture centred on warmth, respect, and genuine care for every client. What you can always expect from us: - A friendly, welcoming greeting from the moment you arrive - A calm, relaxed atmosphere designed to put you at ease - Practitioners and staff who listen carefully and take your concerns seriously - Clear, jargon-free explanations of your dental health and any recommended treatments - Respect for your time - we do our best to run on schedule and will always communicate any delays - A non-judgmental approach, whatever your dental history - Consistent, attentive aftercare and follow-up where needed We regularly ask for client feedback and use it to improve our services. Your experience matters to us, not just your teeth. Starting with a new dental practice can feel like a big step. We have designed our intake process to be thorough, comfortable, and, above all, welcoming. Every new client receives a dedicated 40-minute intake appointment. This is not a rushed check-up; it is a proper introduction to your oral health and to us as your dental team. During this appointment, we will: - Carry out a comprehensive examination of your teeth, gums, and mouth - Take a full dental and medical history - Discuss any concerns, sensitivities, or past experiences you would like us t...