About this role
Job Title: Associate, Renewal Sales - Bilingual Job Description The Associate Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.You will:
• Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities • Provide an accurate weekly/ monthly/ quarterly sales forecast • Mastery of product knowledge and technical understanding of services to assess client requirements • Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage • Manage external competitive pressures and handle objections to retain customers or win new customers • Manage a high volume of customer contacts through phone and email each day – majority of communication is outbound • Work with your team and management to provide a professional experience during all interactions with customers and prospects • Maintain the customer management system (CRM) to ensure all relevant data is captured • Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts • Work with a team and report directly to a Sales Manager You have:
• Fluent in English (B2 required) – verbal and written communication. • 1.5+ years of experience in a sales support, renewals, customer success, or account management role. • High school diploma, mandatory • Availability to work a hybrid modality. • Strong organizational and time-management skills with attention to detail. • Experience working with Salesforce or similar CRM tools. • Excellent interpersonal and negotiation skills. • Comfortable working in a fast-paced, target-driven environment. • Prior success in the achievement of personal and team sales quota/goals. • Excellent knowledge of MS Office programs
Preferred Qualifications:
• Background in B2B client-facing roles. • Familiarity with sales or renewals metrics and reporting tools.
Location: CRI Work-at-Home Language Requirements: English, Spanish (Required) Time Type: Full time2026-08-25