About this role
• Responsible for doing mail audit submitted by downstream team in a manner that is consistent with company policies, procedures, and standards. • Follow appropriate Operating procedure. • Meet quality, production, and timeliness goals. • Meet office time service goals. • Monitor e-mails/calls and respond in a timely manner including follow up. • Manage additional duties as assigned. • Excellent Verbal/ written communication skills, with an ability to think and react to situations confidently. • Audit/ QA experience will be desirable. • Domain experience in P&C Insurance (Preferred) • Must be assertive, persistent, and result-oriented, ability to work in a team environment and adhere to department guidelines. • Knowledgeable in Microsoft office