About this role
The Poker Supervisor is responsible for supervising the Poker Room, tracking players when necessary, and provides protection for games while providing friendly, helpful service to every guest.
• Acknowledges, greets, and converses in English with customers who are waiting to be seated at an active Poker game. • Seats customers on available Poker table and lets the Dealer know that there is a new player. • Makes seat changes and writes them down so there is no error. • Transfers monies from Cashier to customers. • Watches games at critical hours. • Puts games together as soon as there are enough seats to go around. • Ensures that games are not left weak or unattended. • Handles any customer concerns when necessary. • Must be able to accurately maintain brush bank and complete mathematical computations when buying and selling chips and/or money with the Cashier. • Answers telephone and maintains Poker Bank. • Fills out appropriate paperwork. • Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies. • Spends the majority of time interviewing, training, and selecting employees. • Conducts Performance Reviews.
• Makes or recommends wage increases.
• Makes or recommends promotions.
• Provides for safety and security.
• Handles Team Member complaints or grievances.
• Recommends disciplinary action or disciplines employees.
• Plans work.
• Supervises and monitors work.
• Monitors legal compliance with federal, state, and gaming laws.
• High school diploma or GED is required. • Five years previous Poker dealing experience is required. • Ability to obtain a Non-Key LA Gaming license and Responsible Vendor Certification. • Must possess excellent customer relations and communication skills. • Must have knowledge of basic addition, subtraction, multiplication, and division, and perform basic math without use of calculator. • Must be able to get along with co-workers and work as a team. ADDITIONAL REQUIREMENTS
• Must be able to maneuver in between Poker tables. • Must be able to reach, pull, bend, crouch, and kneel around Poker tables and Poker bank. • Must be able to lift up to 30 pounds. • Must be able to respond to visual and aural cues. • Must present a well-groomed appearance. • Must be able to read, write, speak, and understand English. • Must be able to tolerate areas containing secondhand smoke, high noise levels, bright lights and dust. • Ability to work at a fast pace and in stressful situations. • Must be able to work any day of the week and any shift.