About this role
The Cage Cashier & Caesars Rewards Representatives provides friendly, efficient, and accurate cashiering services for customers and Team Members. Provides “A” level customer service while enthusiastically promoting the Caesars Rewards program.
• Operates assigned bank or window according to procedure.
• Verifies previous count sheet from assigned bank or, if window, count sheet from the Main Bank.
• Counts down bank or window at end of each shift and reconciles to the cage accountability or window impressment.
• Transfers carts to and from the vault, cage, change banks, and poker room.
• Responsible for the operation of assigned bank or window according to regulations.
• Presents oneself as a credit to Caesars and encourages others to do the same.
• Operates coin wrapping equipment.
• Verifies coin transferred from main cage to vault.
• Greets and welcomes customers with a smile as a company representative.
• Serves as Caesars Rewards and customer service role model for other Team Members.
• Understands, values, and supports the Caesars Rewards program and special events, promotions, and player programs.
• Resolves customer issues according to the Family-Style Service model using Service Recovery tools.
• Constantly seeks ways to improve friendly, helpful service, and reduce customer waiting time to positively impact department’s customer service ratings.
• Effectively and enthusiastically communicates the benefits of the customer loyalty program and provides players with a compelling reason to play at Caesars every time.
• Cross sells property events (shows, promotions, etc.) and amenities (hotel, restaurants, etc.).
• Ensures each customer interaction results in increased customer confidence in Caesars Rewards.
• Knowledgeable about competitors’ programs and can make favorable comparisons.
• Promotes and executes customer promotions flawlessly.
• Creates and maintains customer accounts using Caesars computer systems.
• Issues comps in accordance with department comp and guidelines.
• Ensures data is accurate and maintains integrity of data.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies.
• Performs other duties as assigned.
• High school diploma or GED required.
• General cashiering background or prior money-handling experience required.
• Must be able to obtain Non-Key LA Gaming License and Responsible Vendor Certification.
• Must be able to count money and coins accurately.
• Must be able to read, write, speak, and understand English.
• Must be able to get along with co-workers and work as a team.
• Must be able to work any shift as well as fluctuating window times.
ADDITIONAL REQUIREMENTS
• Must be able to lift up to 50 lbs.
• Must be able to stand on feet for long periods of time.
• Must be able to bend, reach, kneel, twist and grip items.
• Must be able to respond to visual and aural cues.
• Must present a well-groomed appearance.
• Must be able to maneuver to all areas of the cashiering stations and vault.
• Must be able to work at a fast pace and in stressful situations.
• Must be able to work calmly and professionally in stressful situations.
• Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust.