About this role
The Multi-Outlet Food & Beverage Supervisor supervises activities of restaurants on assigned shift.
• Supervises the daily operation of restaurant areas per established policies and procedures. • Conducts pre-shift meetings, makes daily schedule adjustments, and controls shift staffing levels to meet budgeted labor costs, supervises employees job performance (includes coaching and reinforcement). • Ensures proper training, supervision, and development of subordinates. • Monitors and controls physical and sanitary condition of assigned areas. • Assists in the completion of corrective action under the guidance of the manager to achieve revenues, operating expenses, and GSRS rating. • Ensures proper usage and requisitioning of operating supplies within established guidelines. • Maintains daily employee attendance and work records. • Inspects food service facilities to ensure compliance with state and local health laws and internal regulations. • Inspects and tastes prepared foods to maintain quality standards and sanitation regulations. • Works closely with employees and guests to correct concerns and issues regarding quality and services of food outlet. • Performs other duties as assigned. • Spends the majority of time interviewing, training, and selecting employees. • Conducts Performance Reviews. • Makes or recommends wage increases and/or promotions • Provides for safety and security. • Handles employees' complaints or grievances. • Recommends disciplinary action or disciplines employees. • Plans, supervises, and monitors work. • Monitors legal compliance with federal, state, and gaming laws.
• Minimum four (4) years related experience and/or equivalent combination of education. • Two (2) years of supervisory experience required. • Must be able to obtain Bossier ABO Card and Responsible Vendor Certification. • Excellent interpersonal customer service, communication, team building, and problem-solving skills are required. • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. • Ability to speak effectively before groups of customers or employees of organization. • Skill in solving practical problems and dealing with a variety of concrete variables in situations where only limited standardization exists. • Skill in solving a variety of instructions furnished in written, oral, diagram, or schedule form. • Ability to read, write, speak, and understand English. ADDITIONAL REQUIREMENTS
• Must be able to lift and carry upwards to 5 pounds. • Must be able to bend, reach, kneel, twist, and grip items while working at assigned desk area. • Manual dexterity and coordination to operate office equipment, including 10 key adding machines, personal computers, fax machines, and photocopiers. • Respond to visual and aural cues. • Operate in mentally and physically stressful situations. • Must be physically mobile with reasonable accommodations. • Must be able to tolerate industry standard chemicals for cleaning and sanitizing all kitchen areas, such as bleach, pine sol, oven cleaners, etc. • Must be able to tolerate secondhand smoke, noise, and bright lights and work in constricted areas. • Ability to tolerate regular exposure to loud, crowded, wet/or humid conditions, moving mechanical parts, extreme cold, and extreme heat.