About this role
Marion Cross Elementary School is seeking a dedicated Technology Support Specialist to provide comprehensive site-based technical assistance and systems administration within the Hanover, Dresden, and Norwich school districts. Joining a dynamic team of school-based technicians, the successful candidate will collaborate closely with peers to leverage collective expertise and provide robust Tier 2 technical support across the district. The successful candidate will serve as a vital liaison between the technology department and building staff, overseeing the full lifecycle of hardware while managing service requests and asset tracking through Incident IQ. This role requires a blend of technical proficiency in MDM platforms and network troubleshooting with strong interpersonal skills to deliver effective end-user training and support. We are looking for a proactive professional capable of maintaining system reliability and a positive service environment in a dynamic educational setting. Position begins immediately, open until filled. Benefits for this position can be found in the Administrative Support Standard Benefits. This is a year round position with an hourly range of $29.11 to $33.58 depending on education and experience. Please visit the Information for New Hires page for more. POSITION TITLE: SAU TECHNOLOGY SUPPORT SPECIALIST (Non-Union - Site Based) Job Description Approved By: SAU 70 Date: 4/2026 General Purpose: Acts as the primary site-based liaison between SAU technical leadership and building staff. This role provides technical guidance, hands-on support, and essential knowledge to ensure the effective utilization of hardware, network infrastructure, and software systems in alignment with district technology goals.
Reports to: Director of Educational Technology and IT Coordinator
Supervises: N/A POSITION DUTIES AND RESPONSIBILITIES In addition to complying with all SAU70 District policies and building/department rules, procedures, practices, and objectives, the following functions are considered essential to this position: Technical Support & Training
• Provide professional, timely end-user support for computers, A/V equipment, networks, and printing systems.
• Instruct and assist users with varying technical skill levels, utilizing strong problem-solving and interpersonal communication.
• Develop user-facing documentation and self-serve resources for common technical issues.
• Provide occasional after-hours A/V and computing support for public events and board meetings.
Systems & Hardware Management
• Manage the full lifecycle of hardware: purchasing, provisioning, maintenance, repair, and ethical recycling.
• Administer Mobile Device Management (MDM) systems (e.g., Google Admin, Mosyle) to deploy and maintain devices.
• Support diverse operating systems including macOS, iOS, and ChromeOS, with occasional support for Linux and Windows in physical and virtual environments.
• Manage Chromebook fleets, including acquisition, deployment, and specialized maintenance.
• Assign and manage student and staff account roles and permissions.
Infrastructure & Operations
• Monitor infrastructure to ensure system reliability, performance, and security.
• Assist with the organization and safety of tech department facilities and workspaces.
• Maintain the ticketing system, providing consistent status updates to users via phone, email, and digital channels.
• Ensure compliance with all SAU 70 District policies, procedures, and safety objectives.
• Other duties as assigned
This general outline illustrates the type of work, which characterizes the Job Classification. It is not an all-encompassing statement of the specific duties, responsibilities, and qualifications of individual positions assigned to the classification. Evaluation: Performance of duty responsibilities will be reviewed annually by the Director of Educational Technology and SAU IT Coordinator, with review input from Building Administration and Building Integrator TERMS OF EMPLOYMENT: ? Full-Time ? Non-Exempt MINIMUM QUALIFICATIONS: Education and Experience:
• Minimum of an Associates Degree preferred
• 3-5 years of relevant experience
Technical Knowledge & Skills
• Operating Systems: Intermediate to advanced proficiency in macOS and ChromeOS.
• Systems & Workflow: Experience with Incident IQ or similar K-12 ticketing platforms; ability to manage helpdesk workflows, asset tracking, and maintenance schedules.
• Device Management: Experience with MDM systems (Google Admin, Mosyle) preferred.
• Networking: Ability to troubleshoot basic networking issues; familiarity with Cisco, Wireless APs, FortiGate/Fortinet, and VoIP systems.
• Instructional Tech: Familiarity with interactive boards, projectors, 3D printers, and Web 2.0 tools.
• Administrative: Experience with Active Directory, backup/restore technologies, and website content management.
Professional Competencies
• Customer Service: Exemplary interpersonal skills with the ability to work fantastically well with both technical and non-technical staff. Ability to work with staff, students, parents, and the community.
• Adaptability: A self-starter capable of maintaining a positive attitude in a fast-paced environment with competing priorities. Ability to multitask and work independently.
• Discretion: Strict adherence to confidentiality protocols at all times.
LICENSURE AND CERTIFICATION REQUIREMENTS:
• None
PHYSICAL ACTIVITY REQUIREMENTS: The physical demands of this role are moderate. The employee must be able to navigate a school building and handle technical hardware. Primary Physical Requirements: (Not, Rarely, Occasionally, or Frequently Required)
• Lift up to 10 lbs: Frequently required
• Lift 11 to 25 lbs: Frequently required
• Lift 25 to 50 lbs: Occasionally required
• Lift over 50 lbs: Occasionally required
• Carry up to 10 lbs: Frequently required
• Carry 11 to 25 lbs: Frequently required
• Carry 26 to 50 lbs: Frequently required
• Carry over 50 lbs: Occasionally required
• Reach above shoulder height: Frequently required
• Reach at shoulder height: Frequently required
• Reach below shoulder height: Frequently required
• Push/Pull: Frequently required
Hand Manipulation: (Not, Rarely, Occasionally, or Frequently Required) 1. Keyboarding: Frequently required 2. Gross Manipulation: Frequently required 3. Fine Manipulation: Frequently required Other Physical Consideration: (Not, Rarely, Occasionally, or Frequently Required)
• Twisting: Frequently required
• Bending: Frequently required
• Crawling: Occasionally required
• Squatting: Frequently required
• Kneeling: Frequently required
• Crouching: Frequently required
• Climbing: Frequently required
• Balancing: Frequently required
During the Work Day, Employee is Required to: 1. Sit: up to 3 consecutive hours 2. Stand: up to 3 consecutive hours 3. Walk: up to 1 consecutive hour Cognitive and Sensory Requirement(s):
• Effectively exchange and receive information and instructions, and respond to inquiries;
• Communicate with others;
• Observe students and staff to ensure safety
Work Environment: Inside: up to 100% Outside: up to 20% Work Surface(s): Office Desk, Office Chair, Carpeted floor, Tile floor Applicants will be subjected to a criminal background check as required by state law.