About this role
The Educational Service Center of Northeast Ohio is seeking a Guest Services Specialist TERM: Full-time. 260 days. JOB SUMMARY: Serve as the welcoming first point of contact for guests to ESC NEO's conference center and third floor reception area while managing the day-to-day operations of the on-site production center. The Guest Services Specialist provides front-line guest services and backup support to the Conference Center Coordinator, provides coverage for third floor reception area, and manages internal and external print/production requests. This role requires a professional, self-directed, collaborative individual able to manage multiple concurrent responsibilities with approachability, accuracy, and efficiency in order to support a positive guest experience and smooth daily operations across ESC NEO. QUALIFICATIONS: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• High school diploma or equivalent required; associate degree or higher in Business Administration, Hospitality, or a related field preferred. • Minimum 12 years of experience in customer service, receptionist, hospitality, or office operations. • Experience in a print production, copy center, or similar environment preferred. • Background in event coordination, hospitality, or conference services preferred. • Experience with graphic design or design software (e.g., Canva, Adobe Creative Suite) preferred. • Demonstrated effective interpersonal and communication skills; warm, professional, and approachable demeanor. • Demonstrated ability to multitask across simultaneous responsibilities with accuracy and composure. • Confident operating office and production equipment, or willingness to learn. • Strong organizational skills and meticulous attention to detail. • Proficiency with standard functions within electronic applications such as MS Office (e.g., word processing, electronic spreadsheets), Google Suite, and e-mail. • Proficiency with computers to include desktop management, file management and operations, and working in a network environment. • Self-directed with the ability to work independently and proactively with minimal supervision. • Professional discretion in handling visitor, staff, and organizational information. Responsibilities:
• Other duties may be assigned by the Coordinator of Operations. • Serve as the first point of contact for all visitors, training participants, and guests arriving at the ESC NEO first-floor conference center. • Uphold professional front-of-house standards. • Greet guests professionally; direct them to the appropriate conference room. • Provide backup support to the Conference Center Coordinator. • Monitor guest flow throughout the day and provide ongoing wayfinding support. • Operate and maintain production center equipment, including high-volume copiers/printers, laminators, binding machines, and cutting tools. • Receive, review, and fulfill internal and external print and production job requests with accuracy and quality. • Manage the production job queue and prioritize requests to meet departmental deadlines. • Track inventory of production supplies and consumables; initiate procurement requests as needed. • Troubleshoot basic equipment issues; coordinate vendor service calls as needed. • Maintain a clean, organized, and efficient production workspace. • Answer and route all incoming phone calls to the appropriate staff or department. • Provide third-floor reception desk coverage and serve as a resource for general inquiries from staff and visitors. • Stay informed of trends and best practices regarding hospitality, guest services, and production operations. SALARY: To be determined based on education and experience. Salary range $56,000-$60,000. DEADLINE FOR APPLICATION: Open until filled POSITION START DATE: August 1, 2026 TO APPLY: Complete ESC of Northeast Ohio online application process. If you have questions, please contact Stephanie Denham at [email protected]. The Educational Service Center of Northeast Ohio is an equal opportunity employer.