About this role
Qualifications:
• High School diploma with emphasis in computer related courses,
• Experience in troubleshooting, diagnosis, and repair of technology devices and peripherals preferred,
• Chromebook diagnostics and repair and Help Desk software experience preferred,
• Working knowledge of computer and networking software including Microsoft and other web based
• enterprise software preferred,
• Knowledge of Microsoft directory services, Google administration, and wireless connectivity preferred,
• Must possess Motor Vehicle Record allowing placement on FCPS Approved Driver List,
• Ability to communicate and collaborate well in a team environment.
Essential Duties:
Essential duties are interpreted as being descriptive and not restrictive in nature. Other duties may be assigned.
• Provide efficient and effective technical support and service with a strong customer service focus.
• Inventory hardware using enterprise software, including working with user uploads and scanning of
• equipment.
• Performs work utilizing help desk software, prioritizes help desk tickets, and closes tickets in an efficient and
• timely manner.
• Tracks, coordinates, and maintains system fixes, enhancements, and upgrades.
• Installs and maintains hardware and software.
• Travels daily to several locations to provide technical support and deliver equipment.
• Provides appropriate instruction for the proper use of hardware or software when needed.
• Additional duties as may be assigned.
Pay Rate: Administrative Support Grade C7b Salary Scale (credit is based on years of full-time experience in a related position) Assignment: Full time / 12 months / 245 days Start Date: This position is effective with the 2026-2027 school year.