About this role
Job summary
To provide comprehensive and confidential administrative and clerical activities to meet the needs of the Department in accordance with Departmental, Trust and National standards, policies and procedures. To effectively communicate related information and advice regarding the department. To be the first point of contact for patients attending the department.
Please be advised that sponsorship is not eligible for this post.
Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.
Main duties of the job
Act as the first point of contact for dealing with routine enquiries and take action as necessary liaising with others as appropriate. This includes reception cover duties for the Department. Communicate with staff, patients and/or external organisations using appropriate methods. Maintain both manual and electronic filing systems and databases, as required by the department and Trust policies, ensuring all documents are accurately and appropriately archived. Maintain an efficient and comprehensive administrative service, including photocopying, providing support to the departments and other team members as requested.
About us
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.
We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.
Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.
We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)
By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.
The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
Job description Job responsibilities
Utilise relevant Trust IT systems, as determined by the role, ensure all relevant patient data is collected and input accurately in line with Trust guidelines. These systems may also include EPR, Soliton etc. Collate, input and monitor department documentation and information to assist with the production of monthly reports for the department. Responsible for the dissemination of all relevant information to departments, external and internal users (e.g. dissemination of minutes, memos). Assist with training new team members in Trust operational systems and department procedures. Responsible for ordering stationery and other equipment whilst monitoring and maintaining stock levels using Integra system. Responsible for the receipt and distribution of incoming/outgoing post and action accordingly. Prioritise daily tasks to achieve timescales set. Act as first point of contact for complaints within the department, dealing with them accordingly and in line with Trust policy and values and departmental standards. Provide appropriate cover in the absence of other members of the team. Continually contribute to patient and business improvement Agendas. Share ideas for potential service improvement.
For further details please see the attached job description.
Person Specification
Qualifications Essential
oBasic numeracy and literacy qualifications oNVQ 2 in Customer Care or equivalent or willing to work towards oCLAIT 1 or equivalent
Experience Essential
oExperience in a customer facing role oExperience of working in a busy administration environment
Desirable
oNHS or Public Sector experience
Knowledge Essential
oWorking knowledge of Microsoft Office packages i.e. Outlook, Word, Excel
Desirable
oWorking knowledge of EPR and Soliton
Skills Essential
oAble to communicate clearly, both written and verbally oMaintains a high level of accuracy oAble to prioritise and organise own workload oAble to track information oAbility to type letters and clinical correspondence
Commitment to Trust Values and Behaviours Essential
oMust be able to demonstrate behaviours consistent with the Trust's values. (As detailed in UHCW's Values in Action document below) oApplicants applying for job roles with managerial responsibility will be required to demonstrate evidence of promoting equal opportunities through work experience
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name University Hospitals Coventry and Warwickshire NHS Trust
Address City of Coventry Health Centre
2 Stoney Stanton Road
Coventry
CV1 4FS
United Kingdom
Employer's website https://www.jobsatuhcw.co.uk (Opens in a new tab)