About this role
Job summary
An exciting opportunity has arisen for the appointment of an enthusiastic, methodical course organiser and administrator to join our busy Clinical Skills department, on the University Hospitals Coventry & Warwickshire Coventry site.
You will need to work as part of a team, managing conflicting priorities and using your own initiative to manage own workload effectively.
We are looking for someone who is at ease talking to a wide range of staff groups and have excellent interpersonal and customer service skills.
NHS experience preferred but not essential, it is more important to have a 'can do' attitude.
Previous applicants need not apply.
Please be advised that sponsorship is not eligible for this post.
Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.
Main duties of the job
To provide a specialised, comprehensive and confidential administration service to the Clinical Skills Department. This exciting and challenging post will provide the opportunity to join well-established and successful team which support the provision of a full programme of courses for all grades of medical and multi-disciplinary staff both within the Trust and within the Region. The post holder will be responsible for supporting the Clinical skills department courses, manage the course administration and the room bookings. The post holder will work closely with members of the team to ensure that the department runs smoothly; and to ensure a comprehensive and excellent education service is provided. This will be done in accordance with Departmental, Trust and National standards, policies, and procedures.
A typical day will involve you responding to queries, correspondence by email and telephone, organising the administration of courses/events, organising catering and inputting to the various digital systems, for example; medical school databases, course activity databases.
About us
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.
We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.
Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.
We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)
By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.
The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
Job description Job responsibilities
Responsible for the organisation and administration of Clinical skills courses, teaching sessions and induction programmes. Involvement in planning and development of new courses and recruitment of faculty where appropriate. Once organised the post holder will be responsible for booking candidates, room bookings, booking catering, ensuring equipment and facilities are set up as required and ready for the course. The post holder will oversee the smooth running of courses and will close down all the post course documentation including reconciling the finances, sending out certificates and other post course correspondence. The post holder will need to act as a senior point of contact for all relevant activities to ensure all enquiries are effectively managed and successfully resolved with a prompt time scale, ensuring all personnel are informed as necessary and an appropriate record is maintained. When events require it, e.g., early morning registration and post course clear down the post holder will need to work outside of normal working hours as required. For further details please see the attached job description.
Person Specification
Qualifications Essential
oNVQ 4 in Administration or working towards, or equivalent. oECDL or equivalent. oKey skills Level 2 in Literacy or equivalent.
Experience Essential
oWorking in a senior administrative role. oExperience in a customer-facing role. oExperience of organising courses/events oExperience of working both on your own and as a member of a team. oExperience of working with Senior Teams & Managers
Desirable
oExperience of Medical Education & training oNHS or Public Sector experience oExperience of working in a teaching environment
Knowledge Essential
oExtensive knowledge of Microsoft Office oExcellent understanding of general office working procedures. oExperience of scheduling/ event planning / timetabling.
Desirable
oAwareness of current issues within the NHS. oKnowledge of patient management systems. oKnowledge of medical education requirements
Skills Essential
oExcellent organisational skills & influencing skills. oGood presentation skills. oAble to plan and co-ordinate events with internal and external organisations which would impact Trust wide. oAbility to deal with all levels of people both inside and outside the Trust. oExcellent communicator and interpersonal skills. oAble to use judgement and initiative to provide information and support. oAble to apply tact and sensitivity to establish trust and confidence. oEmpathetic approach to managing and resolving enquiries and able to manage difficult and distressing situations effectively. oAble to analyse problems and initiate appropriate solutions effectively. oAble to compose and transcribe minutes, correspondence and reports.
Desirable
oAbility to work in a complex & rapidly changing environment.
Commitment to Trust Values and Behaviours Essential
oMust be able to demonstrate behaviours consistent with the Trust's values. (As detailed in UHCW's Values in Action document below) oApplicants applying for job roles with managerial responsibility will be required to demonstrate evidence of promoting equal opportunities through work experience
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name University Hospitals Coventry and Warwickshire NHS Trust
Address University Hospitals Coventry and Warwickshire
Clifford Bridge Road
Coventry
CV2 2DX
United Kingdom
Employer's website https://www.jobsatuhcw.co.uk (Opens in a new tab)