About this role
<p style="margin:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:12.0pt">Role:</span></strong><span style="font-size:12.0pt"> Credit Control Team Leader<br><strong>Location:</strong> Horwich, BL6 6JW<br><strong>Contract:</strong> Full-Time Hours / Permanent</span></p> <p style="margin:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:12.0pt">Salary: </span></strong><span style="font-size:12.0pt">Up to £34,000</span></p> <p style="margin:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:12.0pt">Company: </span></strong><span style="font-size:12.0pt">EG Group<br><br></span></p> <p style="margin:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:12.0pt">About the Role:</span></strong></p> <p style="margin:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt">EG Group are looking for a Credit Control Team Leader to join the Transaction Shared Services team at Head Office. In this role, you will lead a team of Credit Controllers, ensuring effective debt collection processes are in place to maximise cash flow and minimise financial risk.<br><br></span></p> <p style="margin:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt">You will play a key role in driving team performance, maintaining strong customer relationships, and supporting the wider Accounts Receivable function. This role combines hands-on operational delivery with people leadership and would suit someone who is confident managing a team while driving continuous improvement across credit control processes.</span></p> <p style="margin:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:12.0pt"> </span></strong></p> <p style="margin:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:12.0pt">Why Join EG Group?</span></strong></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt">Discretionary performance-based bonus scheme</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt">Grow your career – gain accredited qualifications, apprenticeships, and progression opportunities within a global organisation</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt">Flexible working hours</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt">Hybrid working – up to 2 days per week (dependent on role and business needs)</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt">Salary Sacrifice Schemes – Cycle to Work and Car Scheme available</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt">Enhanced Maternity & Paternity leave</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt">Generous annual leave entitlement</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt">Annual leave buy back scheme – purchase up to 5 additional days</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt">Discounted gym membership – stay healthy and save on fitness costs</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt">One paid volunteering day per year</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt">Wellbeing facilities – space to relax and recharge</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt">Free secure on-site parking</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt">Dress Down Fridays</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt">Free VDU eye test</span></li> </ul> <p style="margin:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:12.0pt">What you’ll be doing:</span></strong></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt">Leading and developing a team of Credit Controllers, driving performance and supporting individual development.</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt">Managing day-to-day credit control activities to ensure outstanding debts are collected in line with company policies and payment terms.</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt">Monitoring aged debt and driving improvements in DSO and overall debtor performance.</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt">Ensuring accurate records of collection activity, payment promises, and account status are maintained.</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt">Managing team workload and prioritisation to ensure SLAs and KPIs are consistently met.</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt">Producing reports and reconciliations, including debtor analysis and bad debt reporting.</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt">Building strong relationships with customers and internal stakeholders to support effective issue resolution.</span></li> </ul> <p style="margin:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><em><span style="font-size:12.0pt">This list is not exhaustive and may be added to or amended from time to time.</span></em></p> <p style="margin:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><em><span style="font-size:12.0pt"> </span></em></p> <p style="margin:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:12.0pt">What we’re looking for:</span></strong></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt">Proven experience in Credit Control, with a strong track record of delivering results.</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt">Experience managing or supervising a team, with the ability to develop and motivate others.</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt">Strong communication and negotiation skills, with the ability to influence a range of stakeholders.</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt">Strong analytical skills with good Excel capability.</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt">Experience working with ERP systems such as SAP (desirable).</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt">Highly organised with the ability to manage priorities and meet deadlines.</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt">Strong problem-solving skills and a proactive approach to issue resolution.</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt">A collaborative and team-focused mindset.</span></li> </ul> <p style="text-align:justify;margin:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><a name="_Hlk194483857"></a><span style="font-size:12.0pt"> </span></p> <p style="margin:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:12.0pt">Who is EG Group?</span></strong></p> <p style="margin:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt">EG Group is a leading global convenience retailer, operating a wide range of brands across multiple sectors including fuel, foodservice, and grocery retail. With a presence in over 7 countries and a commitment to innovation and customer service, EG Group continues to expand its portfolio and reach. Our company is focused on delivering value to its customers, partners, and stakeholders through efficient operations and strategic growth.</span></p> <p style="margin:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><em><span style="font-size:12.0pt">Please note - the successful applicant will be subject to a DBS check which will be funded by EG Group.</span></em></p>