About this role
Job summary
Caritas Group Practice is a friendly, ambitious and progressive GP practice caring for approximately 8,000 patients across three sites in Halifax. As an active member of the North Halifax Primary Care Network (PCN), we are committed to delivering high-quality, patient-centred care while continually developing our services and supporting our team.
We are seeking an exceptional Practice Manager to lead the day-to-day operational management of the practice, working closely with the GP Partners, clinical teams and wider staff to ensure the smooth, safe and efficient running of our services. This is an exciting opportunity to join a practice that embraces innovation, values continuous improvement and empowers its staff to develop and succeed.
The successful candidate will be an organised, proactive and inspirational leader with excellent people management, financial and organisational skills. They will play a key role in shaping the future direction of the practice, driving quality improvement, ensuring contractual compliance and creating an environment where both patients and staff can thrive.
In return, we offer a supportive leadership team, opportunities for professional development, flexible working where possible, and the chance to be part of a practice that is committed to innovation, collaboration and delivering outstanding primary care.
Main duties of the job
The Practice Manager will provide strategic and operational leadership to ensure the effective day-to-day running of Caritas Group Practice across our three sites. Working closely with the GP Partners and the wider leadership team, you will oversee business operations, finance, workforce management, governance, compliance and service development, ensuring the practice delivers safe, high-quality and patient-centred care.
You will lead and support a multidisciplinary administrative team, foster a positive and inclusive working culture, and drive continuous quality improvement. The role also involves managing contracts, budgets and resources, maintaining regulatory compliance, and identifying opportunities for innovation and growth.
We are looking for an approachable, organised and proactive leader with excellent communication and problem-solving skills, who can build strong relationships with staff, patients and external stakeholders. Previous experience in primary care management or a similar healthcare leadership role is essential, along with the ability to manage change, motivate teams and deliver improvements in a fast-paced environment.
This is an excellent opportunity for an experienced manager to play a key role in shaping the future of a progressive, forward-thinking GP practice committed to delivering outstanding care to its local community.
About us
Caritas Group Practice is a progressive and forward-thinking GP practice and we are proud to be part of the North Halifax Primary Care Network and work collaboratively with our PCN colleagues and wider healthcare partners to improve health outcomes for our local community.
Our practice is built around teamwork, innovation and a commitment to delivering high-quality, compassionate and accessible care. We have invested in developing a strong multidisciplinary team, bringing together GPs, Advanced Clinical Practitioners, pharmacists, nursing staff, healthcare assistants, administrative teams and additional PCN roles to provide a modern model of primary care.
We have a supportive and inclusive working environment where staff are encouraged to share ideas, develop their skills and contribute to the ongoing improvement of our services. We value open communication, respect and collaboration, creating a culture where everyone has the opportunity to make a meaningful difference.
As a member of the Caritas team, you will benefit from working alongside an experienced and supportive leadership team, opportunities for professional development, involvement in service innovation and the opportunity to help shape the future of a growing and ambitious practice.
We are committed to looking after our staff as well as our patients, recognising that a happy, supported and motivated team is essential to delivering excellent care.
Job description Job responsibilities Job DescriptionJob Title
Practice Manager
LocationCaritas Group Practice, Woodside Road, Halifax, West Yorkshire
Responsible ToGP Partners
Accountable ToGP Partners and Practice Leadership Team
Job SummaryThe Practice Manager will provide effective leadership and operational management to ensure the smooth, safe and efficient delivery of services across Caritas Group Practice. Working closely with the GP Partners, clinical leads and wider multidisciplinary team, the post holder will play a key role in supporting the strategic direction of the practice, maintaining high standards of patient care and developing services to meet the changing needs of the local population.
The successful candidate will provide strong leadership to the practice team, ensuring effective workforce management, financial sustainability, regulatory compliance and continuous improvement. They will be responsible for creating a positive working culture where staff feel valued, supported and empowered to deliver excellent patient care.
Key ResponsibilitiesStrategic Leadership and Practice DevelopmentWork collaboratively with GP Partners and the leadership team to develop and deliver the practice vision, objectives and operational plans.
Identify opportunities for service improvement, innovation and growth.
Support the development of new models of care and collaborative working with the North Halifax Primary Care Network and other healthcare partners.
Lead on implementing change effectively, ensuring staff engagement and successful delivery.
Contribute to practice strategy, business planning and future development.
Operational ManagementOversee the day-to-day management of the practice, ensuring services run safely, efficiently and effectively across all sites.
Develop and maintain robust systems and processes to support high-quality patient care.
Monitor practice performance and implement improvements where required.
Ensure appropriate management of premises, equipment, facilities and practice resources.
Work with clinical and administrative teams to optimise workflow and improve patient experience.
Leadership and Workforce ManagementProvide effective leadership, support and guidance to administrative and non-clinical teams.
Promote a positive, inclusive and supportive workplace culture.
Manage recruitment, induction, training and retention of staff.
Support staff development through regular supervision, appraisals and performance reviews.
Ensure appropriate workforce planning to meet service demands.
Promote effective communication across the whole practice team.
Financial ManagementWork with GP Partners to ensure effective financial management and sustainability of the practice.
Support preparation and monitoring of budgets, income and expenditure.
Identify opportunities for improving efficiency and value for money.
Oversee financial processes including payroll, purchasing and supplier management.
Ensure appropriate financial controls and reporting systems are maintained.
Governance, Quality and ComplianceEnsure the practice maintains compliance with relevant NHS regulations, contractual requirements and professional standards.
Support preparation for inspections, audits and external reviews.
Maintain effective systems for risk management, health and safety, safeguarding and information governance.
Lead and support quality improvement initiatives.
Ensure practice policies and procedures are reviewed, updated and implemented effectively.
Patient Experience and Service ImprovementPromote a patient-centred approach across all areas of practice activity.
Monitor patient feedback, complaints and suggestions, ensuring learning and improvement.
Support initiatives that improve access, communication and patient satisfaction.
Work collaboratively with patient groups and stakeholders where appropriate.
Information Technology and Data ManagementSupport effective use of clinical and administrative systems.
Promote digital innovation and improvements in practice processes.
Ensure compliance with information governance requirements, confidentiality and data protection legislation.
Monitor performance data and support reporting requirements.
Partnership and External WorkingDevelop strong working relationships with GP Partners, PCN colleagues, NHS organisations and external stakeholders.
Represent the practice professionally at meetings and forums where required.
Support collaborative working opportunities that benefit patients and staff.
General ResponsibilitiesMaintain confidentiality at all times in accordance with NHS policies and data protection legislation.
Demonstrate commitment to equality, diversity and inclusion in all aspects of the role.
Participate in relevant training and continuing professional development.
Support a culture of continuous learning and improvement.
Undertake any other duties appropriate to the role as requested by the GP Partners.
Person SpecificationThe successful candidate will demonstrate strong leadership capability, excellent organisational skills and the ability to manage competing priorities within a busy healthcare environment. They will be proactive, approachable and committed to delivering high-quality primary care services while supporting and developing the practice team.
Experience within primary care management, healthcare operations or a similar senior management environment is essential. The ability to build effective relationships, lead change and deliver improvements will be key to success in this role.
Person Specification
Experience Essential
Significant experience of working in a management or senior leadership role within primary care, healthcare or a similar complex organisation. Previous experience as a GP Practice Manager, Deputy Practice Manager or similar senior primary care leadership role. Experience of managing teams, including recruitment, induction, performance management and staff development. Experience of managing operational performance, improving services and implementing change. Experience of financial management, budget monitoring and resource planning. Experience of working with multiple stakeholders and building effective professional relationships. Experience of managing governance, compliance, risk and quality improvement processes.
Desirable
Understanding of workforce planning and new models of primary care delivery. Knowledge of SystmOne or other GP clinical systems. Commitment to ongoing professional development.
Qualifications Essential
Educated to degree level or equivalent experience in healthcare management, business administration, leadership or a related discipline. Evidence of relevant management or leadership training. Knowledge and understanding of NHS primary care systems, structures and contractual requirements. Knowledge of GP practice systems and processes.
Desirable
Formal qualification in healthcare management (e.g. ILM, CMI, NHS Leadership qualification or equivalent). Training or qualification in quality improvement, change management or project management.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Caritas Group Practice
Address Woodside Surgery
Woodside Road
Halifax
West Yorkshire
HX3 6EL
United Kingdom
Employer's website https://www.caritashealth.org.uk/ (Opens in a new tab)