About this role
The Client Success Team works directly with Service Delivery and other internal EMS groups to build automation and drive standardization across EMS. Assesses feasibility / projected savings, communicates with internal teams to complete the needed improvements, and drives the empower framework with satisfactory resolutions. Responsible for managing and building automation across the organization, foresee challenges, clarify team needs, and provide regular status.
Major Job Functions
Set up new RPA (Robotic Process Automation), standardize processes, prioritize projects when necessary, and monitor entire project resolution. Consult with internal groups when needed to ensure complete automation resolution.Partners with Regional Smart Automation Delivery Team and follows governance protocols and standardsIdentifies, trains and coaches upcoming potential developers from within the business (Power Users/Citizen Developers)Primary contact point for internal and external on entered tickets, as well as consultation to incorporate needed solutionsCollaborates directly with other internal groups to successfully resolve the automation task to the internal user’s satisfaction. Owning the project from inception to resolution.Monitors and reports progress and fully communicate status with team members and end users within project expectations.Interpret project specifications and utilize the most effective approach to produce the desired results accurately and efficiently.Establish, develop, and aid in delivery of end user education\training programs for generative AI solutions. This includes ensuring that the documentation and information about using the tools is easy to find, easy to follow, and non-intimidating to a non-technical audience.Assist in establishing and monitoring the request and provisioning process for GenAI capabilities, considering risk, legal, compliance and other constraints and standards.Analyze tools, procedures, systems, making recommendations for new technology. Especially in the automation and standardization arena. Learn and understand new platforms to transition into new technologies.Build business relations with colleagues within the business to promote Digital Workplace and GenAI capabilities.
3+ years’ experience in Marketing, Analytical fields or internal product development.Technical bachelor’s degree or business management, related field or equivalent experience.Programming background preferred.Experience in Smart Automation Technologies (RPA, Chatbot, Power Apps, GenAi, etc.)Strong attention to detail and organizational skills.Excellent problem solving and analytical skills.Ability to work independently.Ability to communicate fluently in English.Excellent project management skills.Excellent multitasking capabilities.Strong customer service skillsLogical / Programmer Mindset Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.