About this role
This role is a cornerstone of Experian's commitment to consumer empowerment. The aim is to ensure that individuals can access and understand their financial data and make balanced decisions - which in turn is essential for a healthy economy. This role should be performed as minijob or working student job with a content of 10-20 hours per week, and it is a temporary position for six months.
Main responsibilities, tasks, duties:
Engaging directly with consumers as the face of Experian to provide them with important information about their financial healthHandle data access requests in compliance with data protection laws to ensure the highest levels of confidentiality and securitySupport our customer service team with email inquiries, adhering to our strict standardsContribute to our mission of using technology to create a better future - in every interaction with our stakeholders (e.g. use of our ticketing system)Participate in training to stay up to date with bureaucratic processes and continuously improve the consumer experience. Experience in the field of Customer Service and / or ClerkingTraining in office communication or comparable knowledge would be idealVery good written and spoken GermanGood knowledge of MS OfficeAbility to communicate clear and compassionateFamiliarity with data protection regulations and a commitment to upholding these standardsA sense of responsibility in dealing with dataReliable, structured and independent way of workingExperience with Sharepoint and Confluence would be an advantage Proud to be a Worlds Best Workplace 2025
Our uniqueness is that we celebrate yours. Experian's culture and people are main differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward and recognition, volunteering... the list goes on. Experian's people first approach is award-winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an equal opportunity and affirmative action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Experian Careers - Creating a better tomorrow together
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