About this role
Discover an Exciting New Opportunity with Advantage System Administrator About Advantage Group International Advantage Group International is the global intelligence partner transforming B2B collaboration. We deliver real-time, AI-powered insights that bring foresight and clarity to strengthen partnerships, empower better decisions, and drive sustainable growth. Our unique intelligence model goes beyond basic reporting to turn complexity into clarity, providing businesses with trusted, actionable insights that drive stronger relationships between suppliers and retailers. With presence across more than 40 markets, we’re redefining how industries connect, collaborate, and grow.  As Advantage continues to expand and innovate globally, we’re seeking curious, collaborative, and impact-driven professionals to help shape the future of insight-led partnership and growth. Why Join Us Shape the future of collaboration at a global intelligence company redefining how businesses grow. Make an impact by turning insight into stronger partnerships and real results. Work with global teams and leaders in an agile, high-performing environment. Thrive in a culture that values clarity, curiosity, and innovation. Grow your career through meaningful work, development, and competitive rewards. Who We’re Seeking to Join Our Team: The System Administrator is a detail-oriented, service-driven, and forward-thinking professional responsible for the day-to-day operations and long-term health of Advantage’s corporate IT systems. This role combines hands-on technical execution with strategic leadership — maintaining system performance, resolving technical issues, supporting end-users globally, and driving AI-powered improvements to IT operations. The ideal candidate is someone who thrives on solving complex problems, improving systems, and delivering exceptional service — and who is excited to be at the forefront of AI-enabled IT operations. This role also plays a key part in ensuring system reliability, security, and scalability while leading the adoption of intelligent automation and AI tooling that transforms how IT delivers value. •  What Success Looks Like in this Role: System Administration Support and enhance Microsoft 365 (full stack), including Teams, SharePoint Online, Azure AD, Intune, and other enterprise-wide systems. Ensure system security, data integrity, and compliance with internal and external standards. Lead IT improvement projects including upgrades, migrations, and performance tuning. Partner with external vendors and internal technical teams to maintain optimal performance of our environments. Perform routine maintenance, updates, and backups. AI Agent Development & Workflow Automation Design, build, and maintain AI agents to automate repetitive IT tasks such as ticket triage, password resets, onboarding workflows, and system health monitoring. Leverage tools such as Microsoft Copilot Studio, Power Automate, and other AI/ML platforms to deploy intelligent automation across IT operations. Identify opportunities to reduce manual effort through AI-driven workflow optimization and continuously iterate on deployed agents based on performance data. Develop and maintain an AI agent library, documenting agent capabilities, configurations, and usage guidelines for the IT team. Collaborate with business stakeholders to scope and deliver AI-powered solutions that address pain points across departments. Technical Support & Operations Lead the help desk function across all ticket levels, leveraging AI-powered tools to optimize ticket routing, auto-resolution, and response time. Implement and tune AI-assisted ticket response systems to reduce average resolution time and improve end-user satisfaction scores. Analyze ticket data and support trends t