About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">About GardaWorld</H2> </div><div><p style="margin:0.0cm 0.0cm 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:arial, helvetica, sans-serif"><strong>The Airport Needs You | Service Delivery Manager | Region of Waterloo International Airport - YKF in Kitchener, Ontario.</strong></span></p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Airports run on leadership, operational excellence, and exceptional customer service. At GardaWorld, we are looking for a driven and people-focused Service Delivery Manager to support airport security operations at <strong>Region of Waterloo International Airport Airport - YKF</strong> in Kitchener, Ontario.</span></p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:arial, helvetica, sans-serif">If you thrive in fast-paced environments, enjoy leading teams, and want to build a long-term career in aviation operations, this opportunity is for you.</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">What GardaWorld Brings to You as a Service Delivery Manager</H2> </div><div><p style="line-height:115%;font-size:12.0pt;font-family:arial, helvetica, sans-serif"> </p> <ul> <li style="line-height:115%;font-size:12.0pt;font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Salary between $63,000 - $70,000 annually</span></p> </li> <li style="line-height:115%;font-size:12.0pt;font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Full health and benefits package</span></p> </li> <li style="line-height:115%;font-size:12.0pt;font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Paid training and leadership development opportunities</span></p> </li> <li style="line-height:115%;font-size:12.0pt;font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Career growth within a global organization</span></p> </li> <li style="line-height:115%;font-size:12.0pt;font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Exposure to airport operations, aviation, and customer service leadership</span></p> </li> <li style="line-height:115%;font-size:12.0pt;font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Inclusive and collaborative work environment</span></p> </li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">What Your Days Will Look Like</H2> </div><div><p style="line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <ul> <li style="line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Lead daily airport operations to ensure efficiency, safety, and service excellence</span></p> </li> <li style="line-height:115%;font-size:12.0pt;font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Drive operational performance and achieve productivity and quality targets</span></p> </li> <li style="line-height:115%;font-size:12.0pt;font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Support and coach frontline teams in a fast-paced airport environment</span></p> </li> <li style="line-height:115%;font-size:12.0pt;font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Improve workflows and operational processes to enhance customer experience</span></p> </li> <li style="line-height:115%;font-size:12.0pt;font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Collaborate with airport stakeholders and internal teams</span></p> </li> <li style="line-height:115%;font-size:12.0pt;font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Monitor operational KPIs and support continuous improvement initiatives</span></p> </li> <li style="line-height:115%;font-size:12.0pt;font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Resolve operational issues quickly to maintain seamless operations</span></p> </li> <li style="line-height:115%;font-size:12.0pt;font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Ensure compliance with operational and aviation security procedures</span></p> </li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">What We're Looking For</H2> </div><div><p style="line-height:115%;font-size:12.0pt;font-family:arial, helvetica, sans-serif"> </p> <ul> <li style="line-height:115%;font-size:12.0pt;font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Post-secondary education or equivalent professional experience</span></p> </li> <li style="line-height:115%;font-size:12.0pt;font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">1 to 3 years of leadership or operations management experience</span></p> </li> <li style="line-height:115%;font-size:12.0pt;font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Strong leadership, communication, and problem-solving skills</span></p> </li> <li style="line-height:115%;font-size:12.0pt;font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Experience working in fast-paced operational environments</span></p> </li> </ul> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="color:black">No artificial intelligence (AI) tools are used in the screening, assessment, or selection of candidates for this position.</span></p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="color:black">Vacancy Status: This posting is for a position that is currently vacant within the organization.</span></p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"> </p></div></div></div>