About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><u><b>Job Summary</b></u></H2> </div><div><p>To administer and support the patient life cycle to meet the company’s objectives of profitability, patient satisfaction, and stakeholder experience. To combine leadership skills with a desire to provide a positive patient experience to lead the patient success team. To organize and develop a way to measure how patient perceive the product and/or service the healthcare facility provides. </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><u><b>Job Responsibilities 1</b></u></H2> </div><div><p>Ensure that a positive patient experience is well maintained in the area.</p> <p>Assist in planning, directing, and overall coordination of Guest Relations services.</p> <p>Interact directly with patients, families, visitors, and staff daily. </p> <p>Facilitate real-time service recovery by directly connecting with the patient and their family.</p> <p>Coordinate and maintain staff competency in the area of bereavement and family and patient-centered care.</p> <p>Serve as a bereavement resource while on duty. In consultation with the Director, implement an effective customer relationship management system to foster customer loyalty </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><u><b>Job Responsibilities 2</b></u></H2> </div><div><p>Oversee the day-to-day patient operations to ensure a delightful customer experience at all stages of the patient engagement.</p> <p>Assist the Director in coordinating with internal teams to deliver seamless patient service.</p> <p>Assist the Director in establishing value generating business partnerships.</p> <p>Oversee the day-to-day partner operations to ensure a fruitful partner experience </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Additional Responsibilities 3</b></H2> </div><div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><u><b>Job Knowledge & Skills</b></u></H2> </div><div><p>Strong Knowledge of the Healthcare industry</p> <p>Ability to analyze data in an accurate and time-efficient manner</p> <p>Understanding of confidentiality and safeguarding procedures</p> <p>Excellent customer service and the ability to communicate efficiently</p> <p>Interested in skills training and development</p> <p>Good at problem-solving and multitasking </p> <p>Professional, flexible, and positive</p> <p>Willingness to work as part of a team</p> <p>Ability to work autonomously</p> <p>Ability to work to a very high standard</p> <p>ERP knowledge, preferably SAP functional skills, are a requirement to be successful in this role </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><u><b>Job Experience</b></u></H2> </div><div><p>Minimum 4 years of experience (required)</p> <p>Experience work in healthcare facility (preferred)</p> <p>Minimum 2 years in GCC (preferred) </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><u><b>Competencies</b></u></H2> </div><div><div>Agility</div><div>AI Fluency</div><div>Cultural Competence L3</div><div>Emotional Support L3</div><div>Leadership</div><div>Patient Advocacy L3</div><div>Patient Satisfaction Metrics L3</div><div>Patient-Centered Care L3</div><div>Quality</div><div>Resilience</div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><u><b>Education</b></u></H2> </div><div><div>Bachelor's Degree in any related field</div></div></div></div>