About this role
Job Summary The role of the Holiday Supervisor is to plan, organize and create holiday package combining tour and travel components suitable for clients requirements. The role leads the continuous improvements to help the organization achieve its overall objectives through best practice, achieving value for money and delivering excellent customer service. Job Responsibilities 1 Lead members on all aspects of travel planning and make recommendations to improve customer satisfaction. Lead the Holidays Coordinator in providing feedback on the Joury’s service provision and continually improve the travel experience. Analyze clients’ specifications or wishes and suggests suitable travel packages or services Determine clients’ needs and suggest suitable travel packages Organize and assist with all travel arrangements from beginning to end, including tickets, accommodation, transportation and tours. Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc. Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation, etc. Provide travelers with pertinent information and useful travel/holiday materials (guides, maps, event programs etc.) Make reservations (normal and interline) as per customer requirements, including visa enquiries and travel insurances, as applicable. Prepare and uses promotional techniques and materials to sell itinerary tour packages Handle unforeseen problems and complaints and determines eligibility for money returns Job Responsibilities 2 Additional Responsibilities 3 Job Knowledge & Skills Knowledge of computer reservations systems, and e-travel. Knowledge of key holiday destinations. Knowledge of Microsoft Office Suite, including word, excel, PowerPoint, etc. Knowledge of preparing tailored holidays packages and promotions. ERP knowledge preferably SAP functional skills are a requirement to be successful in this role. Job Experience Minimum 5 year(s) working experience, 3 year(s) relevant working experience, 2 year (s) GCC is a plus Competencies Leadership Resilience Quality Agility AI Fluency Reservation Management L2 Travel Packages L2 Travel Insurance L2 Visa Requirements L2 Airline Rules and Regulations L2 Education Bachelor's Degree in Tourism or any related field Profesional degree in Business Administration or any related field