About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><u><b>Job Summary</b></u></H2> </div><div><ul> <p>The Head Waiter is responsible to oversee the front-of-house operations, ensuring exceptional customer service, coordinating seating arrangements, and supervising waitstaff to maintain a smooth and enjoyable dining experience for guests. They also handle customer inquiries and complaints, manage reservations, and collaborate with kitchen staff to ensure efficient service delivery. </p> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><u><b>Job Responsibilities 1</b></u></H2> </div><div><ul> <p>Oversee the performance of waitstaff, assigning duties, and ensuring that service standards are upheld.</p> <p>Provide exceptional customer service by greeting guests, assisting with seating arrangements, and addressing any inquiries or concerns promptly and professionally.</p> <p>Train new staff members on service procedures, menu knowledge, and customer interaction to maintain high standards of service.</p> <p>Create and manage work schedules for waitstaff, ensuring adequate coverage during peak hours and special events.</p> <p>Coordinate with kitchen and bar staff to ensure accurate and timely delivery of food and drinks to customers.</p> <p>Address customer complaints or issues with tact and diplomacy, striving to resolve them to the satisfaction of the guest.</p> <p>Ensure that dining areas, including tables, chairs, and floors, are clean and presentable at all times.</p> <p>Encourage upselling of menu items and promote special offers or promotions to increase revenue.</p> <p>Oversee cash handling procedures, including handling payments, providing change, and reconciling cash registers at the end of shifts.</p> <p>Complete administrative tasks such as preparing reports, managing reservations, and updating seating charts to support efficient restaurant operations.</p> <p></p> <p></p> <p></p> <p></p> <p></p> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><u><b>Job Responsibilities 2</b></u></H2> </div><div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Additional Responsibilities 3</b></H2> </div><div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><u><b>Job Knowledge & Skills</b></u></H2> </div><div><p>Thorough understanding of the restaurant's menu offerings, including ingredients, preparation methods, and special dietary considerations, to assist customers with menu choices and address inquiries.</p> <p>Excellent interpersonal and communication skills to provide exceptional customer service, handle customer inquiries and complaints effectively, and ensure a positive dining experience for guests.</p> <p>Strong leadership and supervisory skills to oversee and motivate waitstaff, delegate tasks effectively, and maintain a cohesive team environment.</p> <p>Exceptional organizational skills to manage reservations, coordinate seating arrangements, and maintain efficient service flow during busy periods.</p> <p>Quick thinking and problem-solving abilities to address issues or challenges that arise during service, such as resolving customer complaints or managing unexpected delays.</p> <p></p> <p></p> <p></p> <p></p> <p></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><u><b>Job Experience</b></u></H2> </div><div><p>Minimum 5 year(s) working experience, 3 year(s) relevant working experience, 2 year (s) GCC is a plus</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><u><b>Competencies</b></u></H2> </div><div><div>Resilience</div><div>Quality</div><div>Leadership</div><div>Quality and Safety L2</div><div>Food Safety and Sanitation L2</div><div>Product and Service Knowledge L2</div><div>Agility</div><div>Adminstrative Services L2</div><div>AI Fluency</div><div>Guest Relations L2</div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><u><b>Education</b></u></H2> </div><div><div>Diploma in Hotel and Restaurant Management or Food and Beverage related course</div></div></div></div>